Sales Operations Lead: Data-Driven Growth & Forecasting

ServiceNow; Sydney; Hybrid; AUD 140,000 - 210,000; Full time

Job summary

ServiceNow is seeking a seasoned Sales Operations professional to optimise processes, forecast sales, and lead territory planning across international markets. Partner with BI, Sales, and regional teams to design scalable, data-driven solutions.

You will champion data hygiene, enable sales teams with training, and drive revenue growth by aligning resources with strategic opportunities in a fast-growing SaaS environment. Bachelor’s degree required; 5+ years in SaaS ops; advanced CRM/BI skills.

Qualifications

• 5+ years in Sales Operations, Commercial Operations, or Revenue Operations in SaaS/tech.
• Advanced proficiency in CRM platforms (Salesforce, HubSpot) and BI tools.
• Strategic and analytical mindset with ability to translate data into insights.
• Strong stakeholder management and communication, able to influence senior leadership.
• Adaptability and drive in a fast-paced scale-up environment.
• Bachelor’s degree in Business, Finance, Economics, or related field (or equivalent practical experience).

Responsibilities

• Optimise Sales Processes & Efficiency: identify bottlenecks and design scalable automated solutions with BI and Tech Systems teams.
• Master Sales Forecasting & Analytics: manage end-to-end forecasting cadences and present insights to leadership.
• Lead Territory & Quota Planning: partner with Regional Leader on annual planning, territory allocations, and capacity modeling.
• Champion Data Hygiene & Governance: own CRM data hygiene across international markets for accurate reporting.
• Enable & Empower Sales Teams: provide SME training on sales methodologies, BI tools, and workflows.
• Drive Regional Growth & Collaboration: map account plans with international teams to identify expansion opportunities.

Skills

Analytical mindset

Stakeholder management

Communication skills

Adaptability

Education

Bachelor’s degree in Business/Finance/Economics

Tools

Salesforce

HubSpot

BI tools

Job description

ServiceNow is seeking a seasoned Sales Operations professional to optimise processes, forecast sales, and lead territory planning across international markets. Partner with BI, Sales, and regional teams to design scalable, data-driven solutions.

You will champion data hygiene, enable sales teams with training, and drive revenue growth by aligning resources with strategic opportunities in a fast-growing SaaS environment. Bachelor’s degree required; 5+ years in SaaS ops; advanced CRM/BI skills.