Sales Operations Mgr (Armis)

ServiceNow; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

ServiceNow is seeking a seasoned Sales Operations professional to optimise processes, forecast sales, and lead territory planning across international markets. Partner with BI, Sales, and regional teams to design scalable, data-driven solutions.

You will champion data hygiene, enable sales teams with training, and drive revenue growth by aligning resources with strategic opportunities in a fast-growing SaaS environment. Bachelor’s degree required; 5+ years in SaaS ops; advanced CRM/BI skills.

Qualifications

• 5+ years in Sales Operations, Commercial Operations, or Revenue Operations in SaaS/tech.
• Advanced proficiency in CRM platforms (Salesforce, HubSpot) and BI tools.
• Strategic and analytical mindset with ability to translate data into insights.
• Strong stakeholder management and communication, able to influence senior leadership.
• Adaptability and drive in a fast-paced scale-up environment.
• Bachelor’s degree in Business, Finance, Economics, or related field (or equivalent practical experience).

Responsibilities

• Optimise Sales Processes & Efficiency: identify bottlenecks and design scalable automated solutions with BI and Tech Systems teams.
• Master Sales Forecasting & Analytics: manage end-to-end forecasting cadences and present insights to leadership.
• Lead Territory & Quota Planning: partner with Regional Leader on annual planning, territory allocations, and capacity modeling.
• Champion Data Hygiene & Governance: own CRM data hygiene across international markets for accurate reporting.
• Enable & Empower Sales Teams: provide SME training on sales methodologies, BI tools, and workflows.
• Drive Regional Growth & Collaboration: map account plans with international teams to identify expansion opportunities.

Skills

Analytical mindset

Stakeholder management

Communication skills

Adaptability

Education

Bachelor’s degree in Business/Finance/Economics

Tools

Salesforce

HubSpot

BI tools

Job description

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Optimise Sales Processes & Efficiency:Identify systemic bottlenecks and collaborate with BI and Tech Systems teams to design, test, and implement scalable, automated solutions.
• Master Sales Forecasting & Analytics:Manage the end-to-end sales forecasting cadences. Translate pipeline metrics and raw sales data into strategic, data-driven insights and executive-ready presentations for leadership.
• Lead Territory & Quota Planning:Partner closely with the Regional Leader to execute annual planning, including territory allocations, quota distribution calculations, and capacity modeling.
• Champion Data Hygiene & Governance:Take ownership of CRM data hygiene across International markets to ensure reporting accuracy, revenue visibility, and reliable pipeline tracking.
• Enable & Empower Sales Teams:Serve as the primary subject matter expert for sales methodologies, BI tools, and system workflows. Provide hands-on training and onboarding to boost rep productivity.
• Drive Regional Growth & Collaboration:Work closely with international account teams to map account plans, identify expansion opportunities, and align cross-functional resources to drive enterprise revenue.

Qualifications

To be successful in this role you have:

• Experience:5+ years in a Sales Operations, Commercial Operations, or Revenue Operations role—ideally within a high-growth SaaS or tech environment.
• Technical Capability:Advanced proficiency in modern CRM platforms (e.g., Salesforce, HubSpot) and BI tools. Strong command of spreadsheet modeling, complex data sets, and dashboard creation.
• Strategic & Analytical Mindset:Demonstrated ability to dissect complex problems, prioritize multiple high-impact projects, and transform raw numbers into actionable commercial strategies.
• Stakeholder Management:Exceptional communication skills with the ability to influence cross-functional teams and present confidently to senior sales leadership.
• Adaptability & Drive:A proactive, solution-oriented approach that thrives in a fast-paced, evolving scale-up environment.
• Education:Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent practical experience).

JV20

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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