Sales Operations Analyst: CRM & Data Analytics

Gordon Brothers; City of Melbourne; On-site; AUD 127,000 - 183,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

401(k) match

Time off benefits

Bonus plan

Job summary

Gordon Brothers in Boston seeks an Associate, Sales Operations to optimize CRM, data management and sales analytics. You will partner with sales, marketing and finance to drive efficiency and data-driven decision making.

Responsibilities include CRM projects, adoption, data management, Power BI dashboards, and cross-functional process improvements to support growth. This role is based in Boston with opportunities to influence across the organization.

Qualifications

• Bachelor’s degree in finance, business administration, data analytics, information systems or the like.
• 2-5 years’ experience with sales analysis, data management, or related fields.
• Proficiency in CRM systems (e.g., Salesforce) and Excel are a must.
• Other data analysis tools (e.g., Power BI, Tableau) are a plus.
• Experience in project management a plus.

Responsibilities

• CRM Projects: Support Salesforce enhancements from requirements to training.
• CRM Adoption: Train sales staff on CRM best practices.
• CRM Account Data Management: Maintain account data and hierarchies.
• CRM Reporting: Create Salesforce reports; collaborate on Power BI dashboards.
• Dashboard Creation: Develop and maintain Power BI sales dashboards.
• CRM/Marketing Integration: Align CRM with marketing handoffs.
• Process Improvement: Develop and implement efficient sales processes.
• Collaboration: Work with sales, marketing, finance and others to support growth initiatives.

Skills

Data analysis

CRM systems

Communication

Attention to detail

Cross-functional collaboration

Time management

Education

Bachelor’s degree in finance, business administration, data analytics, information systems or the like

Tools

Salesforce

Excel

Power BI

Tableau

Job description

Gordon Brothers in Boston seeks an Associate, Sales Operations to optimize CRM, data management and sales analytics. You will partner with sales, marketing and finance to drive efficiency and data-driven decision making.

Responsibilities include CRM projects, adoption, data management, Power BI dashboards, and cross-functional process improvements to support growth. This role is based in Boston with opportunities to influence across the organization.