Visual Merchandiser & Customer Experience Specialist

West Elm; Brisbane; On-site; AUD 26,000 - 34,000; Part time

Benefits offered by this job

Employee discounts

Paid parental leave

Employee Assistance Program

Career growth opportunities

Collaborative team culture

Global entrepreneurial environment

Job summary

Williams-Sonoma Australia Pty Ltd. is seeking a part-time Sales Merchandiser (Visual Key Holder) for our west elm Fortitude Valley store. You will help maintain visual merchandising standards, deliver exceptional customer service, and support store operations on a rotating two-week roster.

Ideal candidates have 1–2 years in retail or visual merchandising, strong presentation skills, and reliable, flexible availability for after-hours and peak trading periods at a busy, multi-brand environment.

Qualifications

• 1–2 years’ retail or visual merchandising experience (preferred).
• Strong eye for detail, layout, and brand presentation.
• Great communication and leadership skills.
• Ability to prioritise, multitask and work hands-on.
• Flexible availability, including after-hours and peak trading periods.

Responsibilities

• Ensure the store upholds visual presentation, replenishment, cleanliness, safety, and back-of-house standards.
• Create unique and engaging experiences for customers by sharing expertise and helping them enhance their homes, delivering exceptional customer service.
• Assist with opening and closing procedures, register operations, and back-office tasks.
• Use effective selling techniques and in-depth product knowledge to drive sales and KPIs.
• Create a positive and inclusive environment within a dynamic and supportive team.

Skills

Retail experience

Visual merchandising

Communication skills

Leadership

Multitasking

Job description

Williams-Sonoma Australia Pty Ltd. is seeking a part-time Sales Merchandiser (Visual Key Holder) for our west elm Fortitude Valley store. You will help maintain visual merchandising standards, deliver exceptional customer service, and support store operations on a rotating two-week roster.

Ideal candidates have 1–2 years in retail or visual merchandising, strong presentation skills, and reliable, flexible availability for after-hours and peak trading periods at a busy, multi-brand environment.