Sales Manager-Retirement Living

Southern Cross Care (NSW & ACT); Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary Packaging

Meal and entertainment benefit

Fitness Passport

Discounted private health insurance

Wellbeing programs

Ongoing Training and Development

LinkedIn Training

Career progression

Job summary

Southern Cross Care (NSW & ACT) is seeking a Retirement Living Sales Manager to drive occupancy growth across our villages. You will own the end-to-end sales process, develop growth initiatives, and collaborate with Village Managers to achieve strong results.

The role involves regular travel with a fully maintained company vehicle, and you will lead a customer-first sales approach across retirement living communities.

Qualifications

• Minimum 3+ years in a client-facing, high-value sales environment.
• Track record of hitting or exceeding sales targets.
• Extensive experience in Retirement Living or related sectors with customer journey understanding.
• Strong relationship-building and stakeholder management.
• Skilled in consultative selling and managing complex decisions.

Responsibilities

• Manage end-to-end sales journey from enquiry to move-in.
• Drive occupancy, conversion and revenue across villages.
• Develop targeted sales strategies for underperforming villages.
• Use market data to inform pricing, priorities and opportunities.
• Deliver exceptional customer experiences through personalised engagement.
• Build referral networks with community organisations and health providers.
• Collaborate with managers and internal teams on readiness and transitions.
• Maintain accurate CRM records and sales reports.
• Identify process improvements to enhance resident experience.

Skills

Client-facing sales

Stakeholder management

Negotiation

Presentation skills

Coaching

Education

Bachelor's degree in Sales/Business/Marketing (desirable)

Tools

CRM software

Job description

About Us

We have a proud history of providing exceptional care that empowers older people to live life to the fullest. As a not-for-profit aged care provider, we reinvest in creating outstanding experiences for our clients while supporting and developing our frontline staff. When you join us, you'll enjoy competitive pay, generous not-for-profit salary packaging benefits, and the support of a wonderful leadership team and colleagues who truly care.

Brief Description

We have a proud history of providing exceptional care that empowers older people to live life to the fullest. As a not-for-profit aged care provider, we reinvest in creating outstanding experiences for our clients while supporting and developing our frontline staff. When you join us, you'll enjoy competitive pay, generous not-for-profit salary packaging benefits, and the support of a wonderful leadership team and colleagues who truly care.

The Role

Sales Manager - Retirement Living (Full-Time) | Cardinal Gilroy Village, Merrylands

Are you a high-performing sales professional looking for a role with purpose? Southern Cross Care NSW & ACT is seeking an experienced Retirement Living Sales Manager to drive occupancy growth and sales success across our retirement living communities. In this dynamic role, you'll own the end-to-end sales process, develop strategic growth initiatives, build referral networks, and partner with Village Managers to achieve outstanding results. You'll have the opportunity to combine your commercial expertise with a customer-first approach, helping prospective residents make one of life's most important decisions with confidence. This role includes regular travel across our retirement living portfolio, supported by a fully maintained company vehicle.

Why you'll love working with us

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ – our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts and features to help you celebrate, connect, and succeed
• Fitness Passport – discounted workplace health and fitness program for you and your family, with full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives including Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• LinkedIn Training – access to a digital library of over 6,000 courses for SCC's Senior Leaders and Support Office teams
• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

What You Will Be Doing

• Manage the full sales journey, from enquiry and village tours through to settlement and move-in.
• Drive occupancy, sales conversion and revenue outcomes across assigned retirement living villages.
• Develop and implement targeted sales strategies for villages requiring increased sales activity, improved conversion or stronger market positioning.
• Use sales, pricing, competitor and market data to provide recommendations on pricing strategy, sales priorities and opportunities to improve commercial performance.
• Deliver exceptional customer experiences through personalised engagement and seamless communication.
• Build and maintain referral networks with community organisations, health providers and key stakeholders.
• Partner with Village Managers and internal teams to support property readiness, onboarding and resident transitions.
• Collaborate with Marketing, Finance and Property teams to support sales campaigns, pricing, reporting and village presentation.
• Maintain accurate CRM records, monitor sales pipelines and prepare occupancy and sales reports.
• Ensure compliance with organisational policies while identifying opportunities to improve sales processes and the resident experience.

Requirements

What you will bring

• Proven sales professional with minimum 3+ years' experience in a client-facing, high-value sales environment.
• Track record of achieving or exceeding sales, revenue, occupancy, and conversion targets.
• Extensive and relevant experience in sales and customer experience roles within Retirement Living, Seniors Living, property or similar sectors – with a clear understanding of the customer journey, commercial drivers and sales environment.
• Strong relationship-building, stakeholder management, and customer engagement skills.
• Skilled in consultative selling, negotiation, and managing complex customer decisions.
• Experience coaching and supporting teams to improve sales performance and conversion outcomes.
• Proficient in CRM systems, pipeline management, and sales reporting.
• Commercially minded, with the ability to analyse sales and market data to drive results.
• Confident presenting, conducting tours, and engaging with community groups and referral partners.
• Warm, empathetic, and customer-focused, with a genuine passion for supporting older Australians.
• Relevant qualifications in Sales, Business, Marketing, or a related field (desirable).
• Knowledge of the Retirement Living sector and customer expectations (desirable).
• Demonstrated evidence of consistently meeting or exceeding agreed sales KPIs and performance targets.
• Warm, engaging and person-centered approach. Self-motivated with a growth mindset and commitment to quality.

Summary

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.