Sales Manager

RSL Care RDNS Limited; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit tax benefits

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking an experienced National Sales Manager to lead the national sales, admissions and occupancy function for our Residential Aged Care portfolio. You will drive occupancy, revenue and a customer-centred admissions journey across a multi-site network in Australia.

You will report to the National Director of Operations and lead state teams, optimize revenue, and build strategic referral partnerships with hospitals and health professionals.

Qualifications

• Significant experience leading sales, occupancy, admissions, business development or commercial functions within a multi-site environment.
• Demonstrated success achieving occupancy, revenue growth or customer acquisition targets.
• Strong commercial acumen and ability to translate strategy into operational outcomes.
• Experience leading geographically dispersed teams and driving performance through coaching and influence.
• Exceptional stakeholder management and relationship-building skills.
• Strong analytical capability and data-driven decision-making skills.
• Experience using CRM or customer management systems to drive performance and outcomes.
• Experience in aged care, health, retirement living or healthcare sectors is highly regarded.

Responsibilities

• Develop and execute a national sales and occupancy strategy aligned to business objectives.
• Drive occupancy, admissions, accommodation revenue and HELF performance across the portfolio.
• Lead, coach and develop State Occupancy Managers and admissions teams nationally.
• Monitor pipeline, conversion, vacancy and occupancy performance, identifying opportunities for improvement.
• Partner with operational leaders to deliver sustainable occupancy and commercial outcomes.
• Build strategic referral relationships with hospitals, health professionals and community partners.
• Collaborate with Marketing and Customer Experience teams on lead generation and customer acquisition initiatives.
• Lead continuous improvement across the customer admissions journey.
• Strengthen reporting, forecasting and performance management frameworks.
• Oversee CRM, admissions systems and data governance to support business performance and customer outcomes.
• Influence senior stakeholders across operations, finance, customer experience and support functions.

Skills

Strategic sales leadership

Occupancy management

Team leadership

Stakeholder engagement

CRM use & data analytics

Education

Tertiary qualifications in Business/Commerce/Marketing/Health Management

Tools

CRM systems

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group. We are seeking an experienced National Sales Manager to lead the national sales, admissions and occupancy function for our Residential Aged Care portfolio. Reporting to the National Director of Operations, this role is responsible for developing and executing national occupancy and admissions strategies, leading state-based teams, optimising accommodation revenue and driving a customer-centred admissions experience across the business.

Key responsibilities

• Develop and execute a national sales and occupancy strategy aligned to business objectives
• Drive occupancy, admissions, accommodation revenue and HELF performance across the portfolio
• Lead, coach and develop State Occupancy Managers and admissions teams nationally
• Monitor pipeline, conversion, vacancy and occupancy performance, identifying opportunities for improvement
• Partner with operational leaders to deliver sustainable occupancy and commercial outcomes
• Build strategic referral relationships with hospitals, health professionals and community partners
• Collaborate with Marketing and Customer Experience teams on lead generation and customer acquisition initiatives
• Lead continuous improvement across the customer admissions journey
• Strengthen reporting, forecasting and performance management frameworks
• Oversee CRM, admissions systems and data governance to support business performance and customer outcomes
• Influence senior stakeholders across operations, finance, customer experience and support functions

About you

You are an accomplished sales and commercial leader with experience leading large-scale, multi-site service operations. You combine strategic thinking with hands-on leadership and have a proven ability to deliver growth through high-performing teams, strong stakeholder engagement and customer-focused sales strategies.

• Significant experience leading sales, occupancy, admissions, business development or commercial functions within a multi-site environment
• Demonstrated success achieving occupancy, revenue growth or customer acquisition targets
• Strong commercial acumen and the ability to translate strategy into operational outcomes
• Experience leading geographically dispersed teams and driving performance through coaching and influence
• Exceptional stakeholder management and relationship-building skills
• Strong analytical capability and data-driven decision-making skills
• Experience using CRM or customer management systems to drive performance and customer outcomes
• Tertiary qualifications in Business, Commerce, Marketing, Health Management or a related discipline
• Experience within aged care, health, retirement living, healthcare, hospitality or a similarly customer-focused sector will be highly regarded

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])

We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.