Sales Engineer - Anz (Melbourne)

Cyera; Townsville City; Remote; AUD 50,000 - 72,000; Full time

Benefits offered by this job

Mentorship and training

Travel education access

Exclusive industry perks

Job summary

Cyera is seeking a Remote Itinerary Specialist to design personalized vacation experiences. You will create customized travel plans, coordinate bookings, and communicate with clients to ensure flawless itineraries from start to departure.

You'll work independently using our systems, stay updated on destinations, and provide exceptional service before, during, and after travel. Remote role; authorized to work in US/UK/Australia/LATAM/Spain preferred.

Qualifications

• Excellent communication and client service skills.
• Strong attention to detail and organization.
• Self-motivated and comfortable working remotely.
• Passion for travel, holidays, and creating memorable experiences.

Responsibilities

• Consult with clients to understand their holiday vision and travel needs.
• Recommend destinations, accommodations, and activities.
• Coordinate bookings, itineraries, and travel documentation.
• Stay up to date on seasonal events, promotions, and destinations.
• Provide ongoing support and clear communication throughout the planning process.

Skills

Communication

Attention to detail

Organization

Remote work

Customer service

Job description

About the Role:
As a Holiday Specialist, youll design customized holiday experiences that match each clients preferences and goals. From family celebrations to seasonal getaways, youll create memorable trips that clients will cherish for years to come.

Responsibilities

• Consult with clients to understand their holiday vision and travel needs.
• Recommend destinations, accommodations, and activities.
• Coordinate bookings, itineraries, and travel documentation.
• Stay up to date on seasonal events, promotions, and destinations.
• Provide ongoing support and clear communication throughout the planning process.

Qualifications

• Excellent communication and client service skills.
• Strong attention to detail and organization.
• Self-motivated and comfortable working remotely.
• Passion for travel, holidays, and creating memorable experiences.

What We Offer

Comprehensive training and mentorship for new team members.

Supportive, collaborative team culture.

• Access to travel education, holiday supplier resources, and exclusive industry perks

We're looking for an organized and detail oriented Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client's itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.

In this role, you'll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

What You'll Do

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel
• Coordinate reservations for flights, hotels, transportation, and travel experiences
• Review booking confirmations and travel documents to ensure accuracy and completeness
• Communicate with clients to gather travel preferences and provide itinerary updates
• Research destinations, accommodations, and travel options based on client needs
• Monitor reservation changes, travel schedules, and outstanding booking items
• Maintain organized digital records and client documentation
• Deliver exceptional customer service before, during, and after travel

What We're Looking For

• Strong communication and customer service skills
• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Ability to multitask and prioritize in a remote work environment
• Comfortable learning new technology and online booking platforms
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