Sales Development, Representative, APAC

Medallia; Australia; On-site; AUD 60,000 - 90,000; Full time

Job summary

Medallia Australia is seeking a Sales Development Representative to engage with executives at leading companies, building the foundation for future sales opportunities through campaigns and events.

You will develop subject matter expertise in Customer Experience Management, generate and manage a high volume of leads, and collaborate with field sales and marketing to drive pipeline.

Qualifications

• Strong written and oral communication.
• 9+ months outbound prospecting experience.
• Experience in a client-facing role in sales or business development.
• Interest in learning Customer Experience Management (CEM).
• Ability to engage with diverse levels from frontline to C-Suite.

Responsibilities

• Develop subject matter expertise in Customer Experience Management to support customers and prospects.
• Build relationships with field sales and target accounts to generate new pipeline.
• Establish rapport with stakeholders including senior executives.
• Understand client needs and communicate Medallia’s value proposition.
• Own prospect documentation: use cases, lead scores, timelines, next steps.
• Prioritize opportunities and mobilize internal resources to accelerate sales cycles.
• Collaborate with Marketing on events, webinars, and conferences.
• Generate and engage a high volume of new leads; qualify inbound inquiries.

Skills

Strong communication

Outbound prospecting

Sales experience

CEM interest

Executive engagement

Tools

Salesforce

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters.Talent is Everywhere. All Belong Here

At Medallia, we hire the whole person.

The Role

As a Sales Development Representative, you will be responsible for engaging with executives at some of the best companies in the world. You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events.

Responsibilities

• Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
• Build key relationships and collaborate with field sales representatives on their respective territory accounts in the region to continuously generate new pipeline through account research, strategy, and outreach
• Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
• Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
• Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
• Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
• Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
• Generate, retain, and engage a high volume of new leads in a timely manner
• Manage and appropriately forecast your leads using SalesForce.comQualify inbound leads coming through the sales line and “contact us” forms

Qualifications

• Strong written and oral communication
• Experience in a client-facing role working in sales, business development, account manager or a related field
• 9+ months outbound prospecting experience
• Excited and Passionate about learning CEM and discovering where customers are in their journey
• Interest in working at a fast-paced, high-growth company
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite

Preferred Qualifications

• 9+ months outbound prospecting experience
• Experience in a SaaS or IT company
• Strong written and oral communication
• Excited and passionate about learning customer experience management and discovering where customers are in their journey
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.