Sales Consultant

Le Mans Entertainment; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Advancement and Growth Opportunities

Be part of a great team and Tier 1 bus

Staff incentives throughout the group

Work in an environment where everyone有

Job summary

Le Mans Entertainment in Melbourne seeks a proactive Sales team member to be the first point of contact, delivering five-star guest service while driving bookings for karting, mini golf, arcade and VR experiences.

You will assist guests in planning a day of fun, process payments, balance bookings, and upsell experiences to diverse groups including kids, parties, corporates and schools, while maintaining safety and brand standards.

Qualifications

• Experience in customer-facing roles with a focus on delivering five-star service.
• Ability to upsell and cross-sell experiences to diverse groups.
• Strong communication and time-management skills to multitask in a fast-paced setting.

Responsibilities

• Serve as the first point of contact for guests, providing professional tier 1 service.
• Sell activities and assist guests in planning a day of fun.
• Secure bookings for kids, parties, corporate and school groups; process payments and balance bookings.

Skills

Sales experience

Customer service

Communication

Phone skills

Tools

CRM software

Job description

Job Description

About the Organisation

Le Mans Entertainment is Australia’s largest karting and entertainment venue. Located in Melbourne’s South-East on a 23 acre site, the facilities include 4 separate karting tracks, an EPIC new 18 Hole Mini Golf Course, Arcade, Beer Garden, Sports Bar, Laser Tag, and the world’s best free roam virtual reality Zero Latency.

We sell fun and excitement and have an exciting opportunity to join the heart of our business – the Sales team!

Being the first point of contact of the business and providing a professional tier 1 service, in this fast paced role you will:

• Understand all aspects of the business and retain detailed knowledge of the experiences we offer
• Sell our activities and assist guests in creating a day of fun
• Secure bookings from kids and adult parties to corporate and school groups
• Answer and return customer phone calls as well as respond to emails and enquiries made online in an efficient and timely manner
• Process payments and ensure all bookings are balanced
• Communicate with and follow up on any upcoming groups and parties to ensure they are organised for their event
• Check in and screen guests for their activities to ensure they meet the requirements of the activity
• Adhere to company processes and safety standards
• Enforce activity rules and restrictions prior to guest participation

To be successful in this role, the key ingredients you must have are:

• Fantastic people skills and willingness to always provide a five-star guest service experience
• Welcoming, friendly and approachable nature
• Effective time management with the ability to multitask
• Excellent computer and phone skills with solid knowledge and experience
• Comfortable answering the phone and have an ability to call control
• Previous sales experience with the ability to up and cross sell
• Sense of urgency whilst maintaining accuracy
• You take ownership and work on continuous improvement
• Available outside of regular business hours, on weekends and during peak periods
• Well-presented

Job benefits and perks:

• Advancement and Growth Opportunities
• Be part of a great team and Tier 1 business
• Staff incentives throughout the organisation
• Work in an environment where everyone has fun