Sales Consultant

e&s; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Parental leave (12 weeks)

Training & development

Employee Assistance Program (EAP)

Job summary

e&s Canberra showroom is seeking a customer‑focused Sales Consultant to help customers design dream kitchens, bathrooms and laundries. You’ll combine deep product knowledge with tailored solutions for every customer who visits our showroom.

As a key member of the sales team, you’ll manage the customer journey from quotation to sale, coordinate delivery and installation, and follow up to ensure satisfaction. A collaborative, fast-paced environment with training and development awaits.

Qualifications

• Genuine ability to connect with people and guide them through the purchase journey.
• Natural ability to identify opportunities and drive sales outcomes.
• Experience in a customer‑focused role (retail, real estate, automotive, travel, etc.).
• Strong self‑management: prioritise, multi‑task, adapt in a fast-paced environment.
• Team-oriented mindset with strong written and verbal communication.
• Proficient computer skills and ability to learn new systems.

Responsibilities

• Consult with customers to understand needs and recommend kitchen, bathroom and laundry solutions.
• Manage the customer journey end-to-end—from quotation through to sale, delivery coordination and installation, with follow-up for satisfaction.
• Build and maintain exceptional customer relationships to foster repeat business.
• Stay up to date with product knowledge through training and support.
• Contribute to a positive, high-performing team environment.

Skills

People skills

Sales driven

Customer focus

Communication

Time management

Team player

Tech literacy

Tools

POS systems

Job description

Company Description

For over 60 years, we’ve been helping customers create better living experiences through quality kitchen, bathroom, and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded statewide locations. We are a proud, honest, and respectful employer, and we are people first.

We are now excited to be part of the JB Hi‑Fi Group, which gives us the added strength and support of one of Australia’s leading retail groups. If you love retail as much as we do, we’re excited to hear from you.

Why join e&s?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued
• Competitive remuneration and commission structure to recognise our team for their effort
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group, which includes JB Hi‑Fi Australia, JB Hi‑Fi New Zealand, The Good Guys and E&S Trading.
• Fantastic staff discounts and benefits across the JB Hi‑Fi Group, including private health insurance offers, novated leasing, hotel discounts and energy provider deals.
• We offer 12 weeks of paid parental leave for all eligible team members.
• Invitations to supplier events and galas.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.

Job Description

Join the team in our show‑stopping Canberra showroom and bring our customers’ dream kitchens, bathrooms and laundries to life. As a key member of our sales team, you’ll deliver first‑class service by pairing deep product knowledge with tailored solutions for every customer who walks through our doors.

This Role Involves

• Consulting with customers to understand their needs, then recommending the perfect kitchen, bathroom and laundry solutions.
• Managing the customer journey end‑to‑end — from quotation through to sale, coordinating delivery and installation, and following up to ensure satisfaction.
• Building and maintaining exceptional customer relationships — at e&s, we create customers for life.
• Staying up to date with product and systems knowledge through our comprehensive training and support.
• Contributing to a positive, high‑performing team environment (and have some fun along the way!).

Qualifications

• Someone who genuinely connects with people and can guide them through their purchase journey.
• A natural ability to identify opportunities and confidently drive sales outcomes.
• Experience in a customer‑focused role — retail, real estate, automotive, travel and similar backgrounds have all thrived here.
• Strong self‑management skills — able to prioritise, multi‑task and adapt in a fast‑paced environment.
• A team‑oriented mindset with great communication skills, both written and verbal.
• Proficient computer skills and confidence in learning new systems.

JB Hi‑Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.