Sales Associate

Trek Bicycle Corp (Australia); Sunshine Coast Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay and Bonus Offerings

Supportive, Team-Driven Culture

Ongoing Training and CareerDevelopment

Wellness and Mental Health Focus

Exclusive Staff Discounts

Community Involvement

Fun, Energetic Work Environment

Job summary

Trek Bicycle Corp (Australia) is hiring Sales Associates on the Sunshine Coast to deliver exceptional hospitality and help customers find the right bikes, gear and services. You will support daily operations, hit personal goals, and grow skills through continuous training.

Ideal candidates bring energy and a passion for customer service, with strong communication and teamwork. A positive attitude and reliability are essential for success in a fast-paced retail environment.

Qualifications

• Energy, curiosity, and commitment to great customer service are essential.
• Excellent communication and teamwork are required.
• Willingness to learn and grow through feedback and training.
• Able to solve problems and put customers first.
• Attention to detail and reliability in daily tasks.
• Basic computer skills needed for daily operations.

Responsibilities

• Deliver hospitality and create outstanding customer experiences while supporting daily store operations.
• Develop sales and customer service skills through formal training and on-the-job practice.
• Use lead lists to stay engaged with customers and drive sales.
• Participate in daily huddles and store debriefs to stay aligned with the team.
• Make customer-centric decisions to create positive experiences.
• Respond to phone calls and store emails professionally and helpfully.
• Assist with warranty cases and coordinate with inventory for exchanges.
• Learn Trek bike products, components, apparel and technology.
• Assist with opening/closing, operate Ascend POS, and end-of-day cash-up.
• Keep showroom and back-of-house clean, organized, and merchandised.

Skills

Energy

Curiosity

Communication

Teamwork

Customer-first

Problem-solving

Attention to detail

Reliability

Basic computer skills

Tools

Ascend POS

POS system

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.A Bit About UsAt Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.Why Trek?We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.Competitive Pay and Bonus OpportunitiesSupportive, Team-Driven CultureOngoing Training and Career DevelopmentWellness and Mental Health FocusExclusive Staff DiscountsCommunity InvolvementFun, Energetic Work EnvironmentAbout the RoleAs a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.Sales & HospitalityUse our Guide Sales Process to connect customers with the right bikes, gear, and services.Develop your sales and customer service skills through training, role-playing, and on-the-job experience.Utitlize Lead Lists to stay engaged with customers and drive sales.Participate in daily huddles and debriefs to stay aligned with the team.Make customer-focused decisions and do the right thing to create positive experiences.Respond to phone calls and store emails with professionalism and helpfulness.Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.Product KnowledgeLearn about Trek bikes, components, apparel, and technology.Maintain Trek University Guide Status by completing required learning modules and continuing education.Store OperationsHelp with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.Execute responsibilities as directed by the Store Manager.Wear the Trek uniform and present yourself to Trek’s professional standard.When Not with Customers, You’ll Help:Complete the Daily Task List.Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).Perform weekly Cycle Counts for inventory accuracy.Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.Keep the showroom and back-of-house clean, organized, and efficient.What We’re Looking ForYou don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.You bring:A positive, can-do attitudeExcellent communication and teamwork skillsA desire to grow through feedback and learningProblem-solving skills and customer-first thinkingAttention to detail and reliabilityBasic computer proficiencyReady to Ride with Us?If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.