Sales Associate

Primrose School Franchising SPE; Sunshine Coast Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Exclusive staff discounts

Ongoing training and career growth

Wellness and mental health focus

Job summary

Trek is seeking enthusiastic Sales Associates to deliver outstanding hospitality and drive a memorable customer experience in our stores. You will support daily operations, help customers find the right bikes and gear, and contribute to meeting personal and team goals.

Learn about Trek products, participate in ongoing training, and wear the Trek uniform to represent a professional brand. A lively, supportive environment and employee discounts await.

Qualifications

• A positive, can-do attitude and willingness to learn.
• Excellent communication skills, both written and verbal.
• Strong teamwork and collaborative mindset.
• Customer-first thinking with a service orientation.
• Solid problem-solving abilities and resilience.
• Attention to detail and reliability in daily tasks.
• Basic computer proficiency and comfort with store tech.

Responsibilities

• Deliver amazing hospitality and create a best-in-class customer experience.
• Support daily store operations and help the team hit individual goals.
• Use our sales process to connect customers with bikes, gear and services.
• Assist with incoming inquiries via phone and store email professionally.
• Maintain product displays and merchandising according to directives.
• Assist with inventory checks and store opening/closing routines.

Skills

Positive attitude

Excellent communication

Teamwork

Customer-first thinking

Problem-solving

Attention to detail

Basic computer proficiency

Tools

Ascend POS

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us

At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems — like urban congestion, pollution, obesity, and mental health — through the power of cycling. We’re a family‑owned, values‑driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.

• Competitive Pay and Bonus Opportunities
• Supportive, Team‑Driven Culture
• Ongoing Training and Career Development
• Wellness and Mental Health Focus
• Exclusive Staff Discounts
• Community Involvement
• Fun, Energetic Work Environment

About the Role

As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

• Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
• Develop your sales and customer service skills through training, role‑playing, and on‑the‑job experience.
• Utilise Lead Lists to stay engaged with customers and drive sales.
• Participate in daily huddles and debriefs to stay aligned with the team.
• Make customer‑focused decisions and do the right thing to create positive experiences.
• Respond to phone calls and store emails with professionalism and helpfulness.
• Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.
• Learn about Trek bikes, components, apparel, and technology.
• Maintain Trek University Guide Status by completing required learning modules and continuing education.
• Help with store opening/closing, operate Ascend POS, and complete end‑of‑day cash‑up.
• Execute responsibilities as directed by the Store Manager.
• Wear the Trek uniform and present yourself to Trek’s professional standard.
• Complete the Daily Task List.
• Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
• Perform weekly Cycle Counts for inventory accuracy.
• Assemble or pre‑assemble new bikes and assist in preparing customer bikes for service.
• Keep the showroom and back‑of‑house clean, organized, and efficient.

What We’re Looking For

You bring:

• A positive, can‑do attitude
• Excellent communication and teamwork skills
• A desire to grow through feedback and learning
• Problem‑solving skills and customer‑first thinking
• Attention to detail and reliability
• Basic computer proficiency

Ready to Ride with Us? If you’re energetic, driven, and passionate about creating great experiences, we want YOU on our team.

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.