Sales Associate

Trek; City Of Melville; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

Career development

Wellness focus

Team culture

Training opportunities

Community involvement

Fun environment

Job summary

Trek is seeking a Sales Associate to join our Australian stores. You will deliver outstanding hospitality, connect customers with bikes, gear and services, and support daily operations.

No bike expertise required—enthusiasm, energy and a customer-first mindset matter most. You'll participate in training, contribute to a fun, team-driven culture, and wear Trek's uniform with pride.

Qualifications

• You don’t need to be a bike expert; energy and customer focus matter most.
• Excellent communication and teamwork skills.
• Willingness to participate in training and grow with Trek.

Responsibilities

• Deliver hospitality and create great customer experiences.
• Assist with daily store operations and cash handling.
• Learn Trek products and maintain displays.
• Utilize POS and handle customer inquiries.
• Support inventory, merchandising, and cycle counts.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Attention to detail

Positive attitude

Basic computer skills

Tools

Ascend POS

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger?We’relooking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us

At Trek,we’reon a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.

We’rea family-owned, values-driven companythat’scommitted to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

We offer more than just a job — we offer a career whereyou’revalued, supported, and given endless opportunities to grow.

• Competitive Pay and Bonus Opportunities

• Supportive, Team-Driven Culture

• Ongoing Training and Career Development

• Wellness and Mental Health Focus

• Exclusive Staff Discounts

• Community Involvement

• Fun, Energetic Work Environment

About the Role

As a Sales Associate , youare responsible fordelivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

Sales & Hospitality

• Use our Guide Sales Process to connect customers with the right bikes, gear, and services.

• Develop your sales and customer service skills through training, role-playing, and on-the-job experience.

• UtitlizeLead Lists to stay engaged with customers and drive sales.

• Participate in daily huddles and debriefs to stay aligned with the team.

• Make customer-focused decisions and do the right thing to create positive experiences.

• Respond to phone calls and store emails with professionalism and helpfulness.

• Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

• Learn about Trek bikes, components, apparel, and technology.

• Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

• Help with store opening/closing,operateAscend POS, and complete end-of-day cash-up.

• Execute responsibilities as directed by the Store Manager.

• Wear the Trek uniform and present yourself to Trek’s professional standard.

When Not with Customers,You’llHelp:

• Complete the Daily Task List.

• Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).

• Perform weekly Cycle Counts for inventory accuracy.

• Assemble or pre-assemble new bikes andassistin preparing customer bikes for service.

• Keep the showroom and back-of-house clean, organized, and efficient.

WhatWe’reLooking For

Youdon’tneed to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.

You bring:

• A positive, can-do attitude

• Excellent communication and teamwork skills

• A desire to grow through feedback and learning

• Problem-solving skills and customer-first thinking

• Attention to detail and reliability

• Basic computerproficiency

Ready to Ride with Us?

Ifyou’reenergetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.