Sales Assistant

The Salvation Army; Bowral; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

EAP & health programs

Indigenous supports

Training & development

Meaningful social impact

Job summary

The Salvation Army Southern Highlands Corps is seeking a friendly Sales Assistant to join our onsite store and warehouse team in Southern Highlands, NSW. You will deliver great customer service, process donations, stock and price items, and support promotions to help our community programs.

Reporting to the Corps Operations and Services Manager, this casual role offers on-site work, a welcoming team, and opportunities to contribute to social impact while maintaining safe, tidy store operations.

Qualifications

• Experience in retail customer service.
• Ability to work collaboratively in a team.
• Willingness to obtain police and Working with Children checks.

Responsibilities

• Deliver exceptional customer service across store areas.
• Process donations, replenish stock, and ensure merchandise is priced and presented.
• Support store promotions, visual merchandising and marketing activities.
• Maintain cash handling and banking procedures in line with policy.
• Contribute to a clean, safe, and well-organised store environment.
• Follow Work Health & Safety requirements and complete other duties as directed.

Skills

Customer service

Retail operations

Cash handling

Team collaboration

Tools

POS software

Job description

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Southern Highlands Corps is a Christian Church in the heart of Southern Highlands. We share the love of Jesus by caring for people, creating faith pathways, building healthy communities, and working for justice. The Salvos offer hope, purpose, and fulfillment for anyone seeking connection, guidance, social support and community.

About the role

As a Sales Assistant, this is your opportunity to deliver great customer service while supporting the day-to-day operations of the store and warehouse, contributing to the mission and impact of The Salvation Army.

Reporting to the Corps Operations and Services Manager, this is a casual role based onsite in Southern Highlands, NSW.

How you will make an impact

• Deliver exceptional customer service and assist customers across all areas of the store.
• Process donations, replenish stock, and ensure merchandise is correctly priced and presented.
• Support store promotions, visual merchandising, and marketing activities.
• Maintain cash handling and banking procedures in line with policy.
• Contribute to a clean, safe, and well‑organised store environment.
• Follow Work Health & Safety requirements and complete other duties as directed.

What you will bring

• Demonstrated customer service experience working in a retail environment with an ability to work collaboratively in a team setting
• Sound presentation and communication skills (both verbal and written) with an ability to interact with a variety of people, using tact, discretion and diplomacy in challenging or sensitive situations.
• Ability to prioritise tasks, manage time effectively, multitask and communicate professionally with staff, volunteers, customers and donors in a courteous and respectful manner.
• A National police record check is required and prior to commencement
• Knowledge of work health safety obligations and to practice these in the workplace
• Incumbent needs to have a reasonable level of fitness in order to carry out the duties of this position

What we offer

• Access to EAP and health & wellness initiatives
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careersthat have positive and sustainable / social impacts.

Conditions

Compensation is in accordance with General Retail Award Level 1

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration