Sales and Experience Assistant - Bright

Rich Glen Olive Estate; Bright; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Product discounts

Growth opportunities

Supportive team culture

Job summary

Rich Glen Olive Estate in Bright, VIC is seeking a Sales & Experience Assistant to welcome customers, guide olive oil tastings, and craft beautiful gift experiences. You will learn the product range and share the story of our farm, from harvest to gift-ready products, while maintaining a warm, welcoming store presence.

This permanent Part-Time or Casual role requires weekend availability and a passion for exceptional customer experiences in a premium brand environment.

Qualifications

• Previous experience in retail, hospitality or customer service.
• Genuine passion for creating exceptional customer experiences.
• Great communication skills and the ability to connect with all kinds of people.
• Strong attention to detail and pride in presentation.
• Positive attitude and willingness to learn.
• Availability to work regular weekend shifts and during peak trading periods.

Responsibilities

• Creating warm, genuine and memorable experiences for every customer.
• Sharing the Rich Glen story and bringing our farm, products and philosophy to life.
• Learning our product range so you can confidently recommend products to suit each customer.
• Hosting and maintaining product tastings.
• Creating thoughtful gifts and hampers with care and attention to detail.
• Keeping our retail spaces beautifully presented, stocked and ready to welcome customers.
• Processing sales and assisting with day-to-day retail operations.
• Working alongside a supportive team, particularly during busy trading periods.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Gift wrapping

Job description

At Rich Glen, everything begins on our family farm.

What started in 1998, when father and son Franc and Daimien planted over 35,000 olive trees along the Murray River, has grown into a proudly family-owned business creating award-winning food, skincare and gifting products enjoyed across Australia.

From the olives we grow to the products we craft and the experiences we create, every part of our business is connected by a simple belief: the best products come from the best ingredients and the best people.

We’re looking for a Sales & Experience Assistant who loves people, beautiful products and creating the kind of experience customers remember long after they leave.

Permanent Part-Time or Casual Basis.

This role includes regular weekend shifts, so weekend availability is essential.

Sales & Experience Assistant | Bright

Grown. Created. Made. Loved.

At Rich Glen, everything begins on our family farm.

What started in 1998, when father and son Franc and Daimien planted over 35,000 olive trees along the Murray River, has grown into a proudly family-owned business creating award-winning food, skincare and gifting products enjoyed across Australia.

From the olives we grow to the products we craft and the experiences we create, every part of our business is connected by a simple belief: the best products come from the best ingredients and the best people.

We’re looking for a Sales & Experience Assistant who loves people, beautiful products and creating the kind of experience customers remember long after they leave.

Permanent Part-Time or Casual Basis.

This role includes regular weekend shifts, so weekend availability is essential.

About the Role

This is more than a retail role. You’ll be one of the faces of Rich Glen.

One moment you might be guiding a customer through their first olive oil tasting, the next recommending skincare, putting together the perfect gift or sharing the story behind the products we grow and create right here in Bright.

It’s about making every person who walks through our doors feel genuinely welcome, inspired and connected to Rich Glen — while being part of a close-knit team that takes pride in creating something special.

What You’ll Be Doing

• Creating warm, genuine and memorable experiences for every customer
• Sharing the Rich Glen story and bringing our farm, products and philosophy to life
• Learning our product range so you can confidently recommend products to suit each customer
• Hosting and maintaining product tastings
• Creating thoughtful gifts and hampers with care and attention to detail
• Keeping our retail spaces beautifully presented, stocked and ready to welcome customers
• Processing sales and assisting with day-to-day retail operations
• Working alongside a supportive team, particularly during busy trading periods

What You’ll Bring

You’re naturally warm, engaging and curious. You enjoy talking to people, learning about great products and helping someone find exactly what they’re looking for.

Ideally, you’ll bring:

• Previous experience in retail, hospitality or customer service
• A genuine passion for creating exceptional customer experiences
• Great communication skills and the ability to connect with all kinds of people
• Strong attention to detail and pride in presentation
• A positive attitude and willingness to learn
• Availability to work regular weekend shifts and during peak trading periods

Experience in premium retail, food, beauty or lifestyle brands is a bonus — as is experience with visual merchandising, gift wrapping or stock management — but just as important is your enthusiasm, authenticity and willingness to learn.

Why Rich Glen?

At Rich Glen, you’re more than a job title.

You’ll be part of a family-owned business where people genuinely care about one another, where ideas are welcomed, and where everyone contributes to something bigger than themselves.

Culture and Benefits

• Fun, fast-paced and collaborative environment
• Remuneration to match your skills and experience
• Meaningful team member benefits and Rich Glen product discounts
• Opportunities for personal and professional growth
• Recognition of milestones and achievements
• A supportive team culture built on trust, respect and collaboration
• The opportunity to make a genuine impact in a fast-growing Australian brand

If you love people, great products and the idea of creating experiences rather than simply making sales, we’d love to hear from you.

Rich Glen

Grown. Created. Made. Loved.