Sales Administration Coordinator

Travel + Leisure Co.; Shoal Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

Travel + Leisure Co. is expanding its sales administration team in Australia. This role supports the Office Administration Manager and sales staff, handling data entry, reporting, and general admin duties while ensuring a high standard of customer service and professional conduct.

You will interact with guests and owners, assist across reception and child minding as required, and contribute to a culture of hospitality and integrity within a fast-paced environment.

Qualifications

• Strong customer service values and focus.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Interact with guests in a polite and friendly manner, answering queries and attending to their needs
• Complete core tasks such as but not limited to data entry, reporting and ad hoc administration duties as delegated by the Office Administration Manager
• Provide support to Office Administration Manager and sales staff in daily sales administration duties
• Ensure effective communication and show respect for your peers and managers and managers. Support others within the team and empower each other wherever possible.
• Follow all Company policies and procedures and adhere to industry and Company best practices
• Maintain standard of appearance in the common areas, administration office, childrens centre and staff lounge as needed
• Display a high standard of professional and personal conduct at all times
• Employees must ensure they comply with T+L’s OH&S Policy, procedures and any reasonable instruction given by T+L.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display Hospitality with Heart customer centric focused service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:

Area Sales Administration Manager

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Internal: Sales staff (Administration staff, Marketing and Corporate associates)

External: Guests and Owners

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the world on vacation. In your position as the Sales Administration Coordinator you will be in a key role that spans the whole Sales Administration department. The role requires a significant amount of interaction with both owners and non-owners, and filling in across sales administration, reception and child minding as required.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

• Hospitality – treating everyone like family
• Engagement – delivering our promise
• Accountability – owning our impact
• Respect – considering others in every interaction
• Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Interact with guests in a polite and friendly manner, answering queries and attending to their needs
• Complete core tasks such as but not limited to data entry, reporting and ad hoc administration duties as delegated by the Office Administration Manager
• Provide support to Office Administration Manager and sales staff in daily sales administration duties
• Ensure effective communication and show respect for your peers and managers and managers. Support others within the team and empower each other wherever possible.
• Follow all Company policies and procedures and adhere to industry and Company best practices
• Maintain standard of appearance in the common areas, administration office, childrens centre and staff lounge as needed
• Display a high standard of professional and personal conduct at all times
• Employees must ensure they comply with T+L’s OH&S Policy, procedures and any reasonable instruction given by T+L.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display Hospitality with Heart customer centric focused service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

• Professional in appearance and positive ‘can do’ attitude
• Strong customer service values and focus
• Ability to work in a fast-paced environment and remain calm under pressure
• Quick leaner who is able to multi-task and juggle priorities effectively
• Excellent communication skills, both written and verbal
• Mandatory ability to successfully obtain relevant Working with Children or police check to ensure suitability to work with children
• Ability to work independently as well in a team environment

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.