Sales Administration Coordinator

Travel + Leisure Co.; Northern Territory; On-site; AUD 50,000 - 60,000; Full time

Job summary

Travel + Leisure Co. is seeking a Sales Administration Coordinator in Australia’s Northern Territory. The role involves interacting with guests and owners, performing data entry, reporting, and general administrative duties across the Sales Administration department.

You will support the Office Administration Manager and sales staff, while upholding hospitality values and professional standards. The position requires a positive “can do” attitude, strong customer service focus, and the ability to

Qualifications

• Strong customer service values and focus.
• Excellent written and verbal communication skills.
• Ability to perform data entry, reporting and routine administrative tasks.

Responsibilities

• Interact with guests in a polite and friendly manner, addressing queries.
• Perform core administrative duties such as data entry and reporting as delegated.
• Support Office Administration Manager and sales staff in daily duties.
• Maintain professional conduct and adhere to company policies and OH&S.
• Ensure effective communication within the team and with managers.

Skills

Customer service

Communication

Data entry

Multi-tasking

Professional appearance

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO

Area Sales Administration Manager

POSITIONS REPORTING TO THIS POSITION

Nil

KEY RELATIONSHIPS

Internal: Sales staff (Administration staff, Marketing and Corporate associates) External: Guests and Owners

PRIMARY OBJECTIVES

At Travel + Leisure our vision is to put the world on vacation. In your position as the Sales Administration Coordinator you will be in a key role that spans the whole Sales Administration department. The role requires a significant amount of interaction with both owners and non-owners, and filling in across sales administration, reception and child minding as required.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family Engagement – delivering our promise Accountability – owning our impact Respect – considering others in every interaction Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES

• Interact with guests in a polite and friendly manner, answering queries and attending to their needs
• Complete core tasks such as but not limited to data entry, reporting and ad hoc administration duties as delegated by the Office Administration Manager
• Provide support to Office Administration Manager and sales staff in daily sales administration duties
• Ensure effective communication and show respect for your peers and managers and managers. Support others within the team and empower each other wherever possible.
• Follow all Company policies and procedures and adhere to industry and Company best practices
• Maintain standard of appearance in the common areas, administration office, childrens centre and staff lounge as needed
• Display a high standard of professional and personal conduct at all times
• Employees must ensure they comply with T+L’s OH&S Policy, procedures and any reasonable instruction given by T+L.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display Hospitality with Heart customer centric focused service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA

• Professional in appearance and positive ‘can do’ attitude
• Strong customer service values and focus
• Ability to work in a fast-paced environment and remain calm under pressure
• Quick leaner who is able to multi-task and juggle priorities effectively
• Excellent communication skills, both written and verbal
• Mandatory ability to successfully obtain relevant Working with Children or police check to ensure suitability to work with children Ability to work independently as well in a team environment

WHERE MEMORIES START WITH YOU

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.