Sales Admin & Customer Services

AustruckX; Greater Dandenong; On-site; AUD 70,000 - 75,000; Full time

Job summary

AustruckX in Dandenong South is seeking an experienced Outbound Sales & Quoting Specialist to join our manufacturing team. This is a hands-on, office-based role focused on generating opportunities, preparing quotations, and ensuring profitable job costings.

You will manage HubSpot CRM, coordinate with design and production, and own opportunities from initial enquiry to order, with strong emphasis on margins and accuracy.

Qualifications

• Experience with HubSpot CRM and outbound sales.
• Ability to prepare accurate quotations and costings.
• Strong numerical ability and attention to detail.

Responsibilities

• Conduct proactive outbound sales calls to prospective and existing customers.
• Generate and progress new sales opportunities.
• Prepare accurate customer quotations and develop job costings.
• Manage HubSpot CRM and pipeline, including quotes and follow-ups.
• Work with Design, Purchasing and Production to ensure costing accuracy and margins.

Skills

HubSpot CRM

Outbound calls

Quotation prep

Job costing

Excel skills

Negotiation

Pipeline management

Tools

HubSpot CRM

Microsoft Excel

Job description

Outbound Sales | HubSpot | Quoting Manufacturing

Are you confident on the phone, commercially minded and experienced in preparing accurate quotations and job costings? We are looking for an experienced Outbound Sales & Quoting Specialist to join our team in Dandenong South.

This is a full-time, office-based position at our Dandenong South facility. It is not a hybrid or work-from-home role.

This is also not a call-centre role and not a traditional sales administration position.

We are looking for someone who can actively generate and progress sales opportunities, manage the sales pipeline in HubSpot, understand customer requirements, prepare accurate quotations and ensure jobs are properly costed before they progress into production.

You will play an important role between Customers, Sales, Design, Purchasing and Production, helping turn opportunities into profitable manufacturing jobs.

About Us

We are an Australian manufacturer of commercial truck bodies, trailers and specialised transport equipment. We manufacture a range of products including trays, vans, curtainsiders, refrigerated bodies, trailers and other customised transport solutions.

Our customers include truck dealers, OEMs, transport companies, fleet operators and major Australian businesses. As our business continues to grow, we are strengthening our outbound sales and quoting capability and are looking for someone who combines strong customer engagement with commercial and costing discipline.

The Role

This is a hands-on, office-based commercial role combining:

• Outbound prospecting
• Customer engagement
• HubSpot CRM management
• Quotation preparation
• Quote follow-up
• Sales conversion
• Margin management

You will be expected to take ownership of opportunities from the initial outbound call or customer enquiry through to quotation, follow-up and order. Being based in our Dandenong South office will allow you to work closely with our Design, Purchasing, Production and Management teams to ensure quotations are accurate and commercially sound.

Key Responsibilities

Your responsibilities will include:

• Conducting proactive outbound sales calls to prospective and existing customers
• Generating new sales opportunities
• Following up leads, previous enquiries and outstanding quotations
• Contacting truck dealers, OEMs, transport operators, fleet customers and other prospective clients
• Re-engaging dormant customers and identifying new opportunities
• Understanding customer operational and business requirements
• Qualifying opportunities before progressing detailed quotations
• Preparing accurate and professional customer quotations using Hubspot
• Developing job costings covering labour, materials, components, subcontractors and external services
• Ensuring appropriate margins are maintained
• Working with Design, Purchasing and Production to obtain accurate costing information
• Reviewing specifications, drawings and customer requirements before quoting
• Ensuring the complete scope of supply is captured accurately
• Preparing quote revisions and customer variations
• Following up every active quotation through to an outcome
• Identifying commercial, technical or timing issues preventing conversion
• Negotiating within approved commercial parameters
• Supporting the handover of successfully quoted jobs into production
• Reviewing completed jobs against quoted costs to improve future quoting accuracy
• Identifying opportunities for additional work from existing customers

HubSpot CRM – Essential

Hands-on HubSpot CRM experience is mandatory for this position.

You will be expected to actively manage the sales pipeline and quotation within HubSpot, including:

• Managing leads and opportunities
• Recording outbound prospecting activity
• Maintaining accurate deal stages
• Recording calls, emails and customer interactions
• Maintaining pipeline values and expected close dates
• Creating and managing follow-up tasks
• Ensuring every opportunity has a clear next action
• Tracking quotations and follow-up activity
• Identifying stalled opportunities
• Recording lost opportunities and reasons for loss
• Maintaining accurate customer and company records
• Providing management with accurate visibility of the sales pipeline

HubSpot must remain the primary source of truth for sales activity.

Quoting & Job Costing

A key part of this position is ensuring that what we sell is properly scoped and commercially viable.

You will be expected to understand:

• Material costs
• Labour requirements
• Purchased components
• Subcontractor costs
• Freight and external services
• Manufacturing costs
• Gross margin
• Pricing risk
• Customer variations
• Margin protection

We are looking for someone who understands that winning work is only valuable if the work is quoted correctly and profitably.

What We Are Looking For

You must have:

• Strong hands-on HubSpot CRM experience
• Confidence making proactive outbound sales calls
• Experience generating and progressing sales opportunities
• Experience preparing customer quotations
• Experience with job costing or estimating
• Strong commercial awareness
• A good understanding of gross margin and profitability
• Strong numerical ability
• Strong Microsoft Excel skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong follow-up discipline
• The ability to manage multiple opportunities simultaneously
• The ability to work effectively with Design, Purchasing, Production and Management
• The ability and willingness to work full-time from our Dandenong South office

Industry Experience

Experience within any of the following industries will be highly regarded:

• Truck body manufacturing
• Trailer manufacturing
• Heavy vehicles
• Transport equipment
• Custom manufacturing

The Person We Want

We are looking for someone who is naturally comfortable with both sales and numbers.

You are someone who can pick up the phone and confidently start a conversation with a prospective customer.

But you are equally comfortable getting into the detail of a quotation and asking:

Have we captured everything?

What will this actually cost us to manufacture?

Have we allowed enough labour?

Are all purchased components included?

Is the margin where it needs to be?

What is stopping the customer from placing the order?

What do I need to do next to move this opportunity forward?

You will not simply send a quotation and wait.

You will own the opportunity, follow it up and work to convert it into profitable work.

What We Offer

• Full-time permanent position
• $70,000-$75,000 + superannuation, depending on experience
• 100% office-based role at our Dandenong South facility
• Direct exposure to senior management
• Opportunity to work across the complete sales and manufacturing process
• Diverse and customised manufacturing projects
• Opportunity to grow within an Australian manufacturing business
• Genuine ability to influence and improve our sales and quoting processes