Sales Account Manager

Adpost Pty Ltd; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

POD - Promo on Demand in Sydney, NSW is seeking an experienced branded merchandise sales professional to win new business and manage key client accounts, delivering creative, commercially sound programs from brief to fulfilment. This hands-on growth role requires knowledge of promotional products, corporate merchandise or branded apparel, and a knack for proactive sales paired with consultative service.

You will coordinate with clients, suppliers and internal teams to shape tailored solutions

Qualifications

• Three to five years of recent, directly relevant experience in branded merchandise, promotional products or corporate apparel.
• Proven track record in sales, business development and account growth.
• Knowledge of merchandise products, suppliers, decoration methods, pricing and industry lead times.

Responsibilities

• Win new business through targeted outreach, meetings and follow-up.
• Grow existing accounts by identifying new campaigns and repeat orders.
• Translate briefs into tailored merch, apparel, stores, inventory and fulfilment.
• Source products and prepare quotations including decoration, freight and storage.
• Coordinate samples, artwork, proofs, production, stock and dispatch.
• Maintain a current pipeline and accurate CRM data.
• Protect relationships and delivery commitments while resolving issues.

Skills

Sales

Relationship building

Merchandise knowledge

Account management

Job description

Turn great brand ideas into merchandise people genuinely want to use.

POD - Promo on Demand is seeking an experienced branded merchandise sales professional to win new business, grow valued client accounts and deliver creative, commercially sound merchandise programs from brief to fulfilment.

This is a hands-on growth role for someone who understands promotional products, corporate merchandise or branded apparel - and enjoys combining proactive sales with consultative account management and dependable project delivery.

YOUR FOCUS

YOUR INDUSTRY

Branded merchandise

YOUR IMPACT

The opportunity

You will own a portfolio of POD customers while building a healthy pipeline of new opportunities. Working with clients, suppliers and our artwork, production, warehouse and fulfilment teams, you will shape tailored solutions and coordinate them from concept through to delivery.

This role suits a commercially minded relationship builder who knows the merchandise industry and wants visible ownership of growth.

What you'll do

Win new business through targeted outreach, networking, meetings, presentations and disciplined follow-up.

Manage and grow existing customer accounts by identifying new campaigns, product categories and repeat-order opportunities.

Translate client briefs into tailored merchandise, branded apparel, online store, inventory and fulfilment solutions.

Source products and prepare accurate quotations covering decoration, freight, storage and fulfilment costs.

Coordinate samples, artwork, proofs, production, stock, kitting, dispatch and delivery.

Maintain a current sales pipeline, reliable forecasts and accurate customer and job information in PrintIQ or related systems.

Resolve issues early while protecting customer relationships, delivery commitments and commercial outcomes.

What success looks like

A healthy pipeline that consistently converts into profitable new POD revenue.

Existing accounts grow through stronger relationships, broader product programs and repeat business.

Quotes are accurate, timely and aligned with approved margin expectations.

Customers receive proactive communication, dependable delivery and responsive issue resolution.

Sales forecasts, CRM records and PrintIQ data remain complete and current.

What you'll bring

Three to five years of recent, directly relevant experience in branded merchandise, promotional products or corporate apparel.

A proven record in sales, business development and account growth, including responsibility for revenue or margin targets.

Current knowledge of merchandise products, suppliers, decoration methods, pricing and industry lead times.

Experience sourcing products, developing proposals, quoting and coordinating orders through to delivery.

Commercial judgement, strong negotiation skills and confidence working with customers and suppliers.

Clear communication, attention to detail and the ability to manage competing priorities.

Highly regarded

Established relationships in the Australian promotional products or branded merchandise industry.

Experience with major corporate, retail, franchise, agency or association accounts.

Knowledge of online merchandise stores, inventory, warehousing, kitting or fulfilment.

Experience with PrintIQ or a comparable quoting, CRM or production-management platform.

Own meaningful sales growth within a dedicated merchandise business.

Work on varied projects that move from idea to tangible customer outcome.

Offer complete merchandise programs, supported by experienced delivery teams.

Join a business that values reliability, achievement, resourcefulness and expansion.

About POD

POD - Promo on Demand delivers end-to-end branded merchandise and promotional product solutions, including corporate merchandise, branded apparel, campaign and event products, client-branded online stores, sourcing, inventory management, kitting, distribution and on-demand fulfilment. POD is part of the Umbra Group, with employment provided through Umbra Core Collective.

Location and working arrangements

This is a full-time onsite position based in Villawood, NSW. The role includes regular customer meetings and occasional travel for client visits, supplier meetings and industry events.

• We value capability and relevant industry experience. If this role closely matches your background, we encourage you to apply.