Safety and Response Officer

Queensland Government; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Government's Eight Mile Plains Satellite Health Centre is seeking a Safety and Response Officer. You will conduct patrols, respond to incidents, and assist with patient escorts while coordinating with clinical staff to ensure safety and security across the facility.

Applicants should remain calm under pressure, show sound judgement, and follow established procedures, including incident reporting and maintaining physical fitness.

Qualifications

• Proactive and adaptable with calmness under pressure.
• Sound judgement and professionalism in safety roles.
• Ability to follow procedures, prepare incident reports and maintain fitness.
• Strong communication and interpersonal skills for de-escalation.

Responsibilities

• Conduct regular internal and external patrols to protect people and assets.
• Respond to security incidents and support emergency procedures.
• Assist with patient escorts and monitoring under clinical staff direction.
• Coordinate with clinical teams and complete handovers to maintain safety.
• Participate in fire safety and lockdown procedures.

Skills

Communication

De-escalation

Problem solving

Teamwork

Physical fitness

Job description

Your new role:As a Safety and Response Officer, you will play an important role in maintaining a safe and secure environment for patients, visitors and staff across our healthcare facilities. Using your communication, de-escalation and problem-solving skills, you will respond to security incidents, manage challenging situations and support emergency response procedures.Conduct regular internal and external patrols, monitoring facilities and protecting people, assets and infrastructure.Respond to aggressive or disruptive behaviour, using effective de-escalation techniques and providing support during incidents involving violence or threats.Assist with patient escorts, monitoring and restraint under the direction of clinical staff, as well as fire safety and emergency lockdown procedures.Work collaboratively with clinical teams and other staff to manage security incidents, complete handovers and maintain a safe environment.About you:You are a proactive and adaptable individual who can remain calm under pressure and respond confidently to challenging situations. You demonstrate sound judgement, professionalism and a strong commitment to maintaining the safety and wellbeing of patients, visitors and staff.Strong communication, interpersonal and de-escalation skills, with the ability to manage challenging behaviours.Sound judgement, problem-solving and decision-making skills in responding to security incidents and emergencies.The ability to build positive working relationships and collaborate effectively within a multidisciplinary team.A professional and adaptable approach, with the ability to follow procedures, prepare incident reports and maintain physical fitness.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About us:Eight Mile Plains Satellite Health Centre, Maroo-goodji-ba:The satellite health centre is also known as Maroo-goodji-ba, a name chosen by the community and local Traditional Owners and Elders means 'peace, wellbeing and place of red earth' in the Yagarabul language.The satellite health centre treats minor illnesses and injuries that aren't life-threatening and also have a range of specialist services, including kidney dialysis, cancer day therapy and mental, allied health and outpatient services.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.