SaaS Technical Client Success Specialist

First Data

North Sydney

On-site

AUD 110,000 - 150,000

Full time

3 days ago

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Job summary

Fiserv in Australia seeks a Technical & SaaS Client Specialist to drive excellence in supporting internal and external partners on complex topics. You will lead technical discussions, isolate issues fast, and communicate findings clearly to diverse audiences.

You will identify product gaps, keep stakeholders informed, and push projects to completion with minimal supervision. The role requires fintech/SaaS experience, strong troubleshooting, incident management, data analysis, and ability to work

Qualifications

Proven experience in fintech, SaaS, or payment technology environments.
Strong technical troubleshooting and analytical skills.
Experience with incident management and client onboarding.
Ability to work independently while collaborating across regions.
Excellent verbal and written communication across audiences.
Minimum 2 years data analysis with Excel and/or SQL querying.
Minimum 2 years driving projects to completion with minimal guidance.

Responsibilities

Provide 2nd-level support for SaaS platforms and payment terminals (remote and onsite) with defined SLAs.
Resolve merchant and partner queries related to transactions, settlement, funding, and system functionality.
Train onboarding and ongoing staff development; deliver feedback to operations teams.
Create and maintain clear, accurate documentation for procedures across teams.
Collaborate with product and sales on feature rollouts and client onboarding.
Partner with terminal management for installations, decommissioning, and lost/stolen terminals.