SaaS Onboarding & Training Specialist - Remote

Virtual Staff 365; Australia; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Permanent work-from-home

Dayshift aligned to AUS hours

Full-time role

HMO

Annual leave

13th-month pay

Government mandated benefits

Job summary

Virtual Staff 365 is hiring a Customer Onboarding and Support Specialist to guide new clients through onboarding and ongoing support for an AI-native compliance platform serving Australian businesses.

The role covers implementation, training, and QA activities, requiring strong English communication, detail orientation, and the ability to manage multiple onboarding projects from a remote setting aligned to AUS business hours.

Qualifications

• Previous SaaS onboarding or implementation experience.
• Excellent written and verbal English communication.
• Comfort with SaaS and cloud-based software.
• Strong attention to detail with data like SDS.
• Ability to manage multiple onboarding projects simultaneously.
• Willingness to work Australian business hours.

Responsibilities

• Implement & Onboard: Play a key role in helping new customers get up and running on the company platform.
• Implement & Onboard: Perform hands-on system setup for new customer environments.
• Implement & Onboard: Import and configure user accounts, sites, and roles.
• Implement & Onboard: Import and update Safety Data Sheets (SDSs).
• Implement & Onboard: Import product files from customer inventory management systems.
• Implement & Onboard: Work directly with customer contacts to progress onboarding tasks and resolve setup issues.
• Implement & Onboard: Track onboarding progress and maintain internal records.
• Training & Support: Deliver online product training sessions to customer users via video calls.
• Training & Support: Maintain and update standard training materials to reflect system updates.
• Training & Support: Respond to inbound customer support enquiries promptly.
• Training & Support: Resolve customer issues where possible and provide practical solutions.
• Training & Support: Escalate complex technical issues to the development team when needed.
• Training & Support: Maintain clear and accurate records of support cases and resolutions.
• Product Testing & QA: Participate in product testing and QA activities with the product development team.
• Product Testing & QA: Test new features and releases to ensure high-quality delivery to clients.
• Product Testing & QA: Provide feedback on user experience to assist with continuous platform improvement.

Skills

SaaS onboarding experience

English communication

Remote work self-management

Attention to detail

Multi-project onboarding

Training delivery

Data management in spreadsheets

Job description

Virtual Staff 365 is hiring a Customer Onboarding and Support Specialist to guide new clients through onboarding and ongoing support for an AI-native compliance platform serving Australian businesses.

The role covers implementation, training, and QA activities, requiring strong English communication, detail orientation, and the ability to manage multiple onboarding projects from a remote setting aligned to AUS business hours.