Rural Patient Access Coordinator

St Vincent's Hospital Sydney; Sydney; On-site; AUD 66,000 - 67,000; Part time

Job summary

St Vincent’s Health Australia Limited is seeking a Rural Patient Access Coordinator to support cancer patients across rural, regional and remote communities from St Vincent’s Public Hospital, Sydney.

This 0.8 FTE role offers flexible start times, 4 or 5 days per week, and a max-term 24-month contract in an administration officer grade. You will coordinate travel, IPTAAS applications, and complex appointments while liaising with clinicians and families.

Qualifications

• Experience in health administration, care coordination or patient support.
• Experience arranging complex healthcare appointments, travel or accommodation.
• Understanding of rural, regional and remote patients’ barriers to specialist healthcare.
• Ability to manage competing priorities and independently resolve coordination issues.
• Proficiency in Microsoft Office, patient administration systems and electronic medical records.

Responsibilities

• Coordinate travel and accommodation for rural, regional and remote cancer patients and carers.
• Assist with IPTAAS applications, supporting documentation and reimbursement processes.
• Organise complex appointments across haematology, transplant and cellular therapy services.
• Liaise with patients, referring hospitals, clinicians and multidisciplinary care teams.
• Help overcome access barriers and improve the patient journey from referral to follow-up.

Skills

Health administration

Care coordination

Patient support

Complex appointment coordination

Microsoft Office

EMR systems

Tools

Microsoft Office

Job description

Job Description

Role title: Rural Patient Access Coordinator

Role type: Max term contract part time – 24 months (32 hours per week; 0.8 FTE)

Role grade: Administration Officer Level 5

Flexible working arrangements: 4 days per week (8:00am–4:30pm) or 5 days per week (8:00am–2:30pm), with flexible start times between 7:30am and 9:00am.

Department and location: Cancer Services, St Vincent’s Public Hospital, Sydney (Darlinghurst)

Salary: $65,869.60 – $67,364.00 per annum (0.8 FTE, pro rata) + superannuation

About the role

Coordinate travel and accommodation for rural, regional and remote cancer patients and carers

Assist with IPTAAS applications, supporting documentation and reimbursement processes

Organise complex appointments across haematology, transplant and cellular therapy services

Liaise with patients, referring hospitals, clinicians and multidisciplinary care teams

Help overcome access barriers and improve the patient journey from referral to follow-up

About you

Experience in health administration, care coordination or patient support

Experience arranging complex healthcare appointments, travel or accommodation

Understanding of rural, regional and remote patients’ barriers to specialist healthcare

Ability to manage competing priorities and independently resolve coordination issues

Proficiency in Microsoft Office, patient administration systems and electronic medical records

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
• Coming from NSW Health: Smooth transfer of your qualifying service and leave entitlements

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

About St Vincent’s Health Australia

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.

Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do.

From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.

The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.