Care Coordinator - Care at Home

St Vincent's Health Australia; Brisbane; On-site; AUD 115,000 - 119,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing benefits

Job summary

St Vincent's Virtual & Home (SVVH) National Programs team is seeking an experienced Care Coordinator to support patients across the care journey, from referral through home-based care. The role focuses on coordinating services, leveraging digital health platforms and ensuring a seamless experience across virtual and home care.

The successful candidate will have Nursing qualifications, AHPRA registration, and at least five years of experience in acute or community settings, with a strong emphasis

Qualifications

• Nursing qualification and registration with AHPRA are required.
• Experience in acute, community, or relevant healthcare settings is required.
• Strong clinical assessment and care coordination skills are essential.
• Experience with discharge planning and liaison with healthcare providers is preferred.
• Ability to work within a virtually enabled care model and use digital health tools.

Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation.
• Provide direct client care coordination and support clinical escalations as required.
• Manage program enquiries and referrals, assess client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation and activity data in line with regulatory requirements.
• Participate in quality improvement initiatives and program evaluation.
• Work with a high degree of autonomy while supporting national program objectives.

Skills

Care coordination

Clinical assessment

Discharge planning

Digital health tools

Communication skills

Education

Nursing degree

AHPRA registration

Tools

Digital health platforms

Job description

Job Description:

Transform the future of connected healthcare.

Be at the centre of the patient journey – Coordinate care from referral through to recovery, ensuring every patient receives a seamless, personalised experience across virtual and home-based healthcare services.

Shape the future of virtual and home healthcare – Work within innovative, technology-enabled models of care that are transforming how healthcare is delivered across Australia.

National impact with flexibility and autonomy – Join a centralised national team, manage your workload independently and collaborate with clinicians, hospitals and service providers to improve patient outcomes at scale.

Permanent full-time opportunity based in Sydney, Melbourne or Brisbane.

Join a growing national team and enjoy the flexibility to build your career in a location that best suits your lifestyle and professional aspirations.

Classification: Nurses Award - Level 2- $115,000 - $119,000 per annum, plus superannuation and access to generous salary packaging benefits, with remuneration commensurate with relevant experience.

About the Opportunity

We're seeking an experienced Care Coordinator to join our growing St Vincent's Virtual & Home (SVVH) National Programs team.

Our St Vincent's Virtual & Home program is growing, providing the opportunity for more people to receive high quality clinical care at home. Integrated with the St Vincent's hospital and community care network we are a multidisciplinary team of physicians, allied health, nursing and personal care workers supporting individuals to leave hospital sooner, remain in their homes and achieve their goals. We are an experienced, supportive and dynamic team committed to the growth of quality care within the community.

This is an exciting opportunity to play a key role in delivering innovative healthcare services that support patients beyond the walls of a hospital.

Working within a centralised care coordination model, you'll support clients throughout their healthcare journey, facilitating connected care pathways based on individual needs and preferences while ensuring a seamless experience across virtual and home-based care programs.

You'll utilise your clinical knowledge, care coordination expertise and digital health platforms to manage referrals, onboard patients, coordinate services, monitor care plans and respond to clinical escalations, helping deliver safe, effective and person-centred care.

Key Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation
• Provide direct client care coordination and support the management of clinical escalations as required.
• Manage program enquiries and referrals, assessing client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
• Participate in quality improvement initiatives, service development activities and program evaluation.
• Work with a high degree of autonomy while supporting national program objectives and operational excellence.

About You

• Relevant tertiary qualifications in Nursing
• Current AHPRA registration or membership of an appropriate professional association.
• Minimum five (5) years' experience in an acute, community or relevant healthcare setting.
• Strong assessment, clinical management and care coordination skills.
• Experience with discharge planning and liaison with healthcare providers and community services.
• Ability and willingness to work within a virtually enabled model of care.
• Excellent communication and relationship management skills across patients, families, carers and healthcare stakeholders.
• Strong organisational skills with the ability to prioritise, adapt and manage competing demands.
• Digital literacy and confidence using healthcare technologies and data systems.
• A positive, flexible and collaborative approach to work.
• Knowledge of the Australian healthcare system and private health insurance environment will be highly regarded.

Why join St Vincent's Health Australia?

At St Vincent's, our people are at the heart of everything we do.

When you join us, you'll become part of Australia's largest not-for-profit health and aged care provider, committed to delivering compassionate care and creating healthier communities.

One Connected St Vincent's – Be part of an organisation transforming healthcare through collaboration, innovation and integrated models of care that improve outcomes for communities across Australia.

Career Growth & Development – Access ongoing professional development, mentoring, education opportunities and career pathways across our national health network.

Salary Packaging – Increase your take-home pay through generous not-for-profit salary packaging benefits, including meal entertainment packaging.

Health & Wellbeing – Enjoy discounted gym memberships, Employee Assistance Program (EAP), wellbeing initiatives and a range of employee benefits.

Purpose-Driven Culture – Join an organisation grounded in Compassion, Integrity, Excellence and Justice while helping shape the future of healthcare delivery.

Workplace Giving & Volunteering – Make an even greater impact through paid volunteering opportunities and community giving initiatives.

St Vincent's Health Australia celebrates diversity and is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive.

Important Information Employment is subject to satisfactory pre-employment checks, including professional registration verification, immunisation requirements and relevant probity screening.

Closing Date: 22 November 2026 11:59pm

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. https://www.svha.org.au/about-us/reconciliation

St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.