RTO Student Support & Administration Officer

Royal Rehab; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Fitness Passport discounts

HCF Private Health Insurance discounts

Maxxia rewards

Flexible work arrangements

Competitive remuneration

Supportive leadership

Friendly team environment

Job summary

Royal Rehab is seeking a highly organised RTO Student Support & Administration Officer to support delivery of vocational education programs across Australia. You will be the first point of contact for prospective and current students, assist with enrolments, learner support and course information, and coordinate a range of administrative activities.

You will maintain student records and training systems, support trainers, and contribute to compliance and reporting requirements while working in a

Qualifications

• Experience in administration, training coordination, or the VET sector.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Confidence using databases, learning management systems and Microsoft Office.

Responsibilities

• Provide exceptional support to students throughout their learning journey.
• Manage course enquiries, enrolments and online learner support.
• Maintain student management, learning management and reporting systems.
• Support trainers and coordinate training delivery activities.
• Monitor student progress and assist with improving completion outcomes.
• Prepare reports and ensure accurate record keeping and data compliance.
• Contribute to continuous improvement and RTO compliance activities.

Skills

Organisational skills

Customer service

LMS experience

MS Office

Team collaboration

Hybrid work

Tools

Databases

Learning Management Systems

Microsoft Office

Job description

RTO Student Support & Administration Officer

• Salary Packaging:Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
• Benefits:Fitness Passport & HCF Private Health Insurance discounts
• Maxxia Rewards:Enjoy a huge range of discounts through our salary packaging partner
• Work life balance:Flexible work arrangements

About Us

• Salary Packaging:Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
• Benefits:Fitness Passport & HCF Private Health Insurance discounts
• Maxxia Rewards:Enjoy a huge range of discounts through our salary packaging partner
• Work life balance:Flexible work arrangements

At Breakthru, we're all about people –their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengths‑based support. From daily living to education, employment, and community connection, we’re here to back every breakthrough moment.

As part of the Royal Rehab Group, you’ll be backed by one of Australia’s most respected not‑for‑profits, with over 125 years of experience delivering life‑changing disability and rehabilitations services. This means you’ll have the stability, resources, and support to grow your career and make a real impact in people’s lives.

At Breakthru, you won’t be stuck behind a desk — you’ll be out in the community, working side‑by‑side with clients where it matters most. Whether it's in homes, workplaces, or local neighbourhoods, you'll build real connections and help people achieve their goals in real‑world settings. Join a values‑driven team that supports your growth, offers meaningful work, and empowers you to make a real difference every day.

We offer a vibrant, inclusive culture that values your expertise.

About the role

Breakthru College is seeking a highly organised and customer‑focused RTO Student Support & Administration Officer to support the delivery of quality vocational education and training programs across Australia.

In this varied role, you will be the first point of contact for prospective and current students, providing enrolment assistance, learner support and course information. You will also coordinate a range of administrative activities, maintain student records and training systems, support trainers, and contribute to compliance and reporting requirements.

Key Responsibilities

• Provide exceptional support to students throughout their learning journey.
• Manage course enquiries, enrolments and online learner support.
• Maintain student management, learning management and reporting systems.
• Support trainers and coordinate training delivery activities.
• Monitor student progress and assist with improving completion outcomes.
• Prepare reports and ensure accurate record keeping and data compliance.
• Contribute to continuous improvement and RTO compliance activities.

About You

You’re passionate about helping people succeed and delivering a great training experience. You’re organised, adaptable and thrive in a fast‑paced environment where priorities can shift and no two days are quite the same.

• Experience in administration, training coordination, or the vocational education and training (VET) sector.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Confidence using databases, learning management systems and Microsoft Office.
• The ability to work independently while collaborating effectively with a team.
• Availability to work 3 days per week in the office as part of our hybrid working model

Your Royal Rewards

• Salary Packaging:Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
• Benefits:Fitness Passport & HCF Private Health Insurance discounts
• Maxxia Rewards:Enjoy a huge range of discounts through our salary packaging partner
• Work life balance:Flexible work arrangements
• Salary:Competitive remuneration
• Leadership:Supportive and experienced leadership team
• Culture:Friendly and close‑knit team environment

We know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.

If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.

The successful applicant will be required to provide and undergo pre‑employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks. Vaccination against infectious diseases is strongly encouraged.