Rostering Team Leader

Direct Care Resources; Nambour; On-site; AUD 90,000 - 120,000; Full time

Job summary

Direct Care Resources (DCR) invites applications for a Rostering Team Leader to oversee rostering across disability and child protection services in South East Queensland.

Reporting to the HR Manager, you will lead Rostering Coordinators, balance labour utilisation with compliance, and drive continuous improvement to ensure the right people are in the right place at the right time.

Qualifications

• Experience leading rostering or workforce planning teams.
• Understanding of workforce deployment and continuity of care.
• Ability to analyse workforce data to improve operational performance.
• Ability to build strong relationships across operational and corporate teams.

Responsibilities

• Lead, coach and develop the Rostering Team to deliver a responsive, customer-focused service.
• Provide hands-on support with workforce deployment, roster management and vacancy coverage.
• Ensure effective roster coverage across disability and child protection services.
• Drive workforce utilisation and labour efficiency while maintaining service quality.
• Monitor roster performance, workforce capacity and operational metrics.
• Support onboarding by coordinating buddy and shadow shifts.

Skills

Rostering leadership

Workforce planning

Analytical thinking

Communication

Problem solving

Education

Business/HR/Workforce Planning degree

Tools

Rostering systems

Microsoft Office

Job description

Lead Workforce Planning and Service Delivery as DCR's Rostering Team Leader

11th September, 2026

Join Direct Care Resources and lead a high-performing rostering function that supports quality care outcomes across South East Queensland.

Lead the Team Behind Exceptional Care

We're looking for an experienced and proactive Rostering Team Leader to oversee and strengthen our rostering operations across disability and child protection services. This is an opportunity to take ownership of a critical function that ensures the right people are in the right place at the right time, supporting continuity of care, workforce efficiency and positive outcomes for the people we support. If you're a strong leader who enjoys balancing people, systems and operational outcomes while driving continuous improvement, we'd love to hear from you.

About Us

Direct Care Resources (DCR) has been delivering high-quality Supported Independent Living, community access and child protection services across South East Queensland for more than 25 years. Our commitment to participant wellbeing, safety and service excellence is at the centre of everything we do. As we continue to grow, we're seeking a Rostering Team Leader who can build workforce capability, optimise service delivery and support our operational teams to deliver exceptional care outcomes.

About the Role

Reporting to the HR Manager, the Rostering Team Leader is accountable for the effectiveness, efficiency, compliance and performance of DCR's rostering function. You will lead a team of Rostering Coordinators while remaining hands‐on in day‐to‐day operations, workforce deployment and service continuity activities. Working closely with Care Operations, HR and other stakeholders, you'll ensure workforce resources are effectively aligned to client needs while balancing labour utilisation, compliance requirements and quality outcomes.

What You'll Do

• Lead, coach and develop the Rostering Team to deliver a responsive and customer‐focused service.
• Provide hands‐on support with workforce deployment, roster management and vacancy coverage.
• Ensure effective roster coverage across disability and child protection services.
• Drive workforce utilisation and labour efficiency while maintaining service quality.
• Monitor roster performance, workforce capacity and operational metrics.
• Support onboarding by coordinating buddy shifts, shadow shifts and workforce allocation.
• Ensure compliance with Awards, legislation, fatigue management requirements and organisational policies.
• Act as the escalation point for complex rostering and workforce deployment matters.
• Build strong relationships with operational leaders and key stakeholders.
• Identify and implement process improvements that enhance efficiency and service delivery. [Rostering...Leader PD | Word]

About You

• Has proven experience leading rostering, workforce planning or scheduling teams.
• Understands workforce deployment, continuity of care and client‑to‑worker matching principles.
• Can analyse workforce data and identify opportunities to improve operational performance.
• Builds strong relationships across operational and corporate teams.
• Has excellent organisational, communication and problem‑solving skills.
• Thrives in a fast‑paced environment while managing competing priorities.
• Is confident using rostering systems and Microsoft Office applications.
• Demonstrates a strong commitment to service quality, compliance and team success.

Highly Regarded

• Disability Services
• Child Protection
• Community Services
• Aged Care
• Human Services

Additional experience in SCHADS Award interpretation, NDIS Practice Standards, workforce analytics and organisational growth initiatives will be advantageous.

• Demonstrated experience in rostering, workforce planning or scheduling within a complex service environment.
• Proven leadership experience managing and developing rostering or workforce administration teams.
• Strong understanding of workforce compliance and industrial requirements.
• Experience working with workforce management or rostering systems.
• Qualification in Business, Human Resources, Workforce Planning, Management or a related discipline (highly regarded).
• Working with Children (Blue card), NDIS card & LCS2

Why Join DCR?

• Lead a function that directly supports high-quality outcomes for vulnerable children, young people and adults.
• Work with an experienced and supportive leadership team.
• Be part of a growing organisation committed to innovation and continuous improvement.
• Develop your leadership capability and influence operational outcomes.
• Join a values‑driven organisation where teamwork, respect, trust and integrity guide everything we do.

If you're an experienced workforce planning or rostering professional looking to lead a team and make a genuine impact on service delivery, we'd love to hear from you.

Please note: Applicants must have unrestricted working rights in Australia. Visa sponsorship is not available for this position.