Rooms Division Manager

Minor Hotels; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking & Insurance

Wellness Support

Job summary

Minor Hotels is launching NH Collection Sydney as a luxury property and seeks a Rooms Division Manager for the pre-opening team. You will oversee Front Office, Housekeeping, Guest Relations, Concierge and Guest Services to establish service standards and build a high-performing team from day one.

Reporting to the General Manager, you will recruit, train and set up operational procedures, then drive day-to-day performance, guest satisfaction and commercial outcomes.

Qualifications

• Proven experience leading rooms division in luxury hotels.
• Experience in pre-opening or opening teams is highly desirable.
• Strong guest service and service standards focus.
• Financial acumen with budgeting and cost control.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction with personalised service and proactive engagement.
• Ensure exceptional cleanliness and presentation across the hotel.
• Manage room revenue, occupancy, and departmental costs.
• Conduct regular quality reviews and implement guest-experience improvements.
• Lead, coach and develop department leaders to build a high-performing culture.
• Resolve complex guest issues professionally and with a solutions focus.
• Collaborate with Rooms Division, F&B and Sales teams.
• Support pre-opening activities including recruitment, training and setup.

Skills

Leadership

People Management

Guest Service Excellence

Communication

Organisational Skills

Pre-opening Experience

Job description

As part of Minor Hotels’ continued growth in the region, NH Collection is launching in Australasia with a striking new luxury property in Sydney, bringing refined European hospitality, elevated design and world‑class service to one of the region’s most dynamic cities.

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

As part of Minor Hotels’ continued growth in the region, NH Collection is launching in Australasia with a striking new luxury property in Sydney, bringing refined European hospitality, elevated design and world‑class service to one of the region’s most dynamic cities.

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

NH Collection Sydney is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life.

Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services.

This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.

About the Role

As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences.

Working as part of the pre-opening team, you will be instrumental in setting up operational procedures, recruiting and developing talent, implementing service standards and preparing the hotel for a successful opening. Once operational, you will continue to lead the day-to-day performance of the division, driving guest satisfaction, team engagement and commercial outcomes.

Key Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A passion for delivering exceptional guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• A hands‑on management style and the ability to thrive in a fast‑paced environment.
• Previous pre-opening experience will be highly regarded.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.