Room Attendant

Accor; City of Launceston; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Typsy training

Global network

Job summary

Peppers Silo Hotel, part of the Accor group, is seeking a dedicated Room Attendant in Launceston, Tasmania. You will keep guest rooms exceptionally clean, manage linen changes, and support a welcoming, efficient housekeeping team to ensure memorable stays for guests.

Applicants should be comfortable with a physically demanding role, able to navigate stairs between rooms, and collaborate with colleagues across diverse backgrounds. Weekend and public holiday shifts are required.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Warm, welcoming communication style with guests and team members.
• Eye for detail and efficient, with good time management.
• Comfort with a physical role and moving between rooms via stairs and walkways.
• Ability to collaborate with colleagues from diverse backgrounds.
• Reliable transportation and availability to work weekends and public holidays.

Responsibilities

• Thoroughly clean all sections of guest rooms, including changing linens and bathrooms.
• Follow guidelines to uphold impeccable housekeeping standards.
• Restock and organise housekeeping trolleys and supplies.
• Use cleaning materials safely and adhere to protocols.
• Respect guest privacy and comfort.
• Report maintenance issues promptly to ensure smooth guest experience.

Skills

Warm communication

Attention to detail

Time management

Team collaboration

Physical stamina

Reliable transport

Weekend/holiday availability

Job description

Peppers Silo Hotel is an inspiring $30 million redevelopment of the Kings Wharf grain silos in Launceston, Tasmania. The nine-storey hotel consists of 108 rooms, including 52 in the barrels of the former silos, and overlooks the nearby tourist drawcards of Seaport, Royal Park, the Tamar River Basin and Cataract Gorge. On our ground floor you will find Silo Day Spa, and Level 1 you will find Grain of the Silos offering dining experiences across the restaurant, café and Woody's Bar where local produce is at the heart of all creations. Launceston, the largest city in northern Tasmania is a gastronomic hub and offers a diverse range of wineries, distilleries, markets and art galleries to explore during your down time.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.