Rockwear Store Manager - Hervey Bay, QLD

Connor; Hervey Bay; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discounts

Employee Assistance Program (EAP)

Coaching and mentoring

Job summary

Rockwear is seeking a Store Manager in Hervey Bay to lead a sales-driven team and deliver exceptional customer service daily. You will coach staff, drive sales, manage stock, and ensure brand standards are upheld in a dynamic retail environment.

The role requires proven management experience, a passion for fashion and customer experience, and the ability to motivate a team to achieve store targets and KPI expectations. Retail leadership opportunities await with Rockwear.

Qualifications

• Proven management experience in retail preferred.
• Strong focus on delivering excellent customer experience and fashion sense.
• Ability to lead and motivate a team to achieve KPI targets.

Responsibilities

• Meeting and exceeding sales targets and KPI's; identify solutions to increase team engagement and customer satisfaction.
• Drive sales and customer excellence.
• Coach and mentor team members on product knowledge, sales techniques and service quality.
• Execute visual merchandising directives.
• Lead and deliver effective stock management.

Skills

Proven management experience

Retail sales

Customer service

Job description

At Rockwear, our mission is to empower every woman to feel strong inside and out, to lift each other up and have fun. We bring high performance activewear into our customers lives that makes them feel and look strong so they can excel in exercise, however they choose to move.

If you’re a natural leader who loves retail, we have an exciting opportunity for you to join us as a Store Manager at Rockwear, Hervey Bay.

Why Rockwear?

• Team member discounts –50% off
• Substantial team discount on partnered RAG brands including yd., Tarocash, Connor, Johnny Bigg and AXL+CO.
• Weekly financial rewards if weekly sale targets are met and bonus performance-based incentives
• Annual Store Manager conference and rewards
• Eligibility to run for our excellence awards, which celebrates excellent achievement and leadership
• Confidential and free access our Employee Assistance Program (EAP) to help support your mental, physical, and financial wellbeing.
• One on one coaching and mentoring
• Wear activewear every day!

The Role

As our store manager you will coach, develop and guide team members in your store to deliver exceptional customer service to create a lasting impression.

The key aspects of your role will involve:

• Meeting and exceeding sales targets and KPI's and proactively identifying solutions that will increase team engagement, customer satisfaction and overall results
• Driving sales and customer excellence
• Coaching and mentoring team members to upskill their product knowledge, sales techniques, customer service and ensure their career goals are being achieved
• Execution of visual merchandising directive
• Lead and deliver effective stock management

The Ideal Candidate

• Have a passion for delivering excellent customer experience, retail sales and fashion
• Be determined to achieve the store budget and understand KPI expectations
• Proven management experience
• Can identify store opportunities in order to maximise sales
• Have the ability to lead, motivate and inspire a team
• Ability to uphold brand standards and stand by our company culture and values

Rockwear. We Play Strong.