Robina: Empathetic Customer Service Advisor, Entry Level

Concentrix Services Pty Ltd; Gold Coast City; On-site; AUD 48,000 - 62,000; Full time

Job summary

Concentrix Services Pty Ltd in Robina, Queensland is seeking Customer Service Officers to assist Australians with important everyday enquiries. You’ll take inbound calls, guide customers through simple steps, and support services that can make a real difference in their lives.

No prior call centre experience is required. If you’re a good communicator and willing to learn, we’ll provide the training and support to help you succeed in a stable, permanent role.

Qualifications

• No prior call centre experience required.
• You’ll be trained and supported to succeed.
• You’ll follow privacy steps and handle personal information carefully.

Responsibilities

• Take inbound customer calls and follow clear steps in a secure government services environment.
• Verify customer details and follow privacy procedures.
• Assist customers with income reporting, online account issues, identity verification, and other enquiries.

Skills

Communication skills

Job description

Concentrix Services Pty Ltd in Robina, Queensland is seeking Customer Service Officers to assist Australians with important everyday enquiries. You’ll take inbound calls, guide customers through simple steps, and support services that can make a real difference in their lives.

No prior call centre experience is required. If you’re a good communicator and willing to learn, we’ll provide the training and support to help you succeed in a stable, permanent role.