Road Trauma Claims Advisor

Transport Accident Commission Victoria; Geelong; On-site; AUD 83,000 - 101,000; Full time

Job summary

Transport Accident Commission (TAC) in Geelong is seeking a Claims Advisor to support injured Victorians on their recovery journey. This fulltime, 12-month fixed term role offers a base salary of $92,000 plus super and benefits, with the location in Geelong, Victoria.

You will engage in meaningful phone-based conversations, assess needs, and connect clients to appropriate supports to maximise independence and recovery outcomes.

Qualifications

• Resilience and emotional intelligence to engage with people experiencing trauma.
• Strong communication and relationship-building skills to navigate difficult conversations.
• Proactive and adaptable mindset with problem-solving abilities in changing environments.

Responsibilities

• Meaningful client conversations to guide injured Victorians through recovery options.
• Prioritisation and informed decision-making to manage a diverse caseload.
• Resilience in action to support meaningful progress on recovery goals.

Skills

Resilience

Strong communication

Relationship building

Proactive mindset

Job description

Transport Accident Commission (TAC) in Geelong is seeking a Claims Advisor to support injured Victorians on their recovery journey. This fulltime, 12-month fixed term role offers a base salary of $92,000 plus super and benefits, with the location in Geelong, Victoria.

You will engage in meaningful phone-based conversations, assess needs, and connect clients to appropriate supports to maximise independence and recovery outcomes.