Claims Advisor

Transport Accident Commission; Geelong; On-site; AUD 78,000 - 106,000; Full time

Benefits offered by this job

Salary + super

Benefits

Job summary

Transport Accident Commission (TAC) in Geelong is recruiting a Claims Advisor to support injured Victorians on their recovery journey. The role involves meaningful phone conversations, empathetic guidance, and timely decisions to help clients access essential support and maximise independence.

You’ll join a supportive team across branches, handling a diverse caseload and leveraging strong communication to build trust with clients and stakeholders.

Qualifications

• Resilience and emotional intelligence: engage with people experiencing trauma while maintaining professionalism and sound judgement.
• Strong communication and relationship-building skills: navigate sensitive conversations, influence outcomes, collaborate with stakeholders.
• A proactive and adaptable mindset: solve problems, pay attention to detail, and learn new processes in a changing environment.

Responsibilities

• Meaningful client conversations: guide injured Victorians with empathy, provide support and confidence during recovery.
• Prioritisation & decision making: manage a diverse caseload, balance priorities, make timely informed decisions.
• Resilience in action: develop resilience, problem-solving, and decision-making in complex situations to aid recovery goals.

Skills

Resilience & EI

Strong communication

Proactive mindset

Job description

Claims Advisor

Employment type: Multiple fulltime, 12-month fixed term roles.
Location: Geelong
Salary: Offering a competitive starting base salary of $92,000 plus super and benefits

When you work at the TAC, what you do matters.

At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria’s roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.

As a Claims Advisor, you’ll Make Every Day Matter by helping people impacted by road trauma to access the support they need to maximise their independence and move forward with their lives.
To learn more about the TAC and our work, visit our website

About the opportunity.

As a Claims Advisor, you'll play an important role in supporting injured Victorians on their recovery journey after road trauma. Through meaningful conversations, strong stakeholder engagement and informed decision-making, you’ll help clients access the support they need to maximise their recovery, wellbeing and independence. Every decision you make has the potential to create a positive and lasting impact.

• Meaningful Client Conversations
  Build trusted relationships with injured Victorians through meaningful phone-based conversations that provide guidance, support, and confidence during their recovery journey. Use empathy, professionalism and sound judgement to help clients navigate complex situations and access the support they need throughout their recovery journey.

• Prioritisation & Decision Making
  Take ownership of a diverse caseload, balancing competing priorities, while making timely and informed decisions that contribute to positive client outcomes.

• Resilience in Action
  Develop valuable skills in resilience, problem-solving and decision-making through complex situations and helping clients achieve meaningful progress towards their recovery goals.

About the Team.

You’ll join a supportive, collaborative and purpose driven team that is committed to making a difference in the lives of injured Victorians. You’ll work alongside experienced colleagues who are passionate about helping clients achieve better outcomes, while developing your own capability and confidence in a role that offers challenge, variety and reward. Successful candidates will be aligned to one of four branches based on their skills and experience: Guided Recovery Health, Guided Recovery Work, Maintaining Independence, or Achieving Independence, each playing a unique and targeted role in supporting clients throughout their recovery journey.

What you’ll bring.

At the TAC, high performance is about turning purpose into action, and action into impact. Here’s what that looks like as a Claims Advisor.

• Resilience and emotional intelligence, with the ability to engage with people experiencing trauma or challenging circumstances while maintaining professionalism and sound judgement.
• Strong communication and relationship-building skills, enabling you to navigate sensitive conversations, influence outcomes, and work effectively with a range of stakeholders.
• A proactive and adaptable mindset, with strong problem-solving skills, attention to detail, and the ability to learn new processes and systems in a changing environment.

Why work at the TAC.

• See the impact you create. Every conversation, decision and action contributes to helping injured Victorians rebuild their lives and achieve greater independence.
• Be recognised for what you contribute. Join a culture that values collaboration, celebrates achievement and empowers people to bring their best every day.
• Grow your capability. Build sort after skills in claims management through meaningful work, problem solving and continuous learning. Grow your career in a culture that encourages improvement and curiosity.
• Take pride in work that matters. Be part of one of Victoria’s most trusted public insurers where your work creates real impact for the people and communities we serve.
• Be rewarded for great work. Enjoy competitive salary and benefits, flexible ways of working, wellbeing initiatives and opportunities for growth within one of Victoria’s most trusted public insurers. employee benefits

No two days are the same in this role. You’ll help people through some of life’s most challenging moments while building valuable skills, professional confidence and a rewarding career.

A safe and inclusive place to work.

At the TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.

Child safety.

At the TAC, we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

Successful applicants will be required to hold or obtain a valid Working with Children Clearance before commencing employment.

Applications for this role will be accepted up until 11:55pm on Wednesday 4th November 2026.

If we can do anything to help make applying for this role easier, please let our Talent Acquisition Team know at [e-mail]. If over the phone is better for you, our number is 03 9300 0501.