Agency Development Associate

QBE Insurance Group; City of Parramatta; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Life Leave

18 weeks gender-equal leave

Insurance discounts

Job summary

QBE Insurance Group in Parramatta or Melbourne is seeking an Agency Development Associate to combine underwriting expertise with agent onboarding and coaching.

You will underwrite new business, renewals and endorsements within delegated authority, and support Elders Insurance Agents through onboarding and ongoing development. This hybrid role emphasizes process improvements and strong stakeholder collaboration.

Qualifications

• Experience in general insurance, underwriting, broking or agency operations.
• Commercial underwriting experience across Business Package and/or Farm products.
• Sound insurance knowledge and risk assessment within delegated authority.

Responsibilities

• Underwrite new business, renewals and endorsements within delegated authority.
• Support and coach new Elders Insurance Agents through onboarding and ongoing development.
• Provide guidance on underwriting referrals, policy coverage and operational processes.
• Build strong relationships with agents, customers and internal stakeholders.
• Maintain accurate records, reporting and workflow tracking.
• Contribute to process improvements and operational projects.
• Support positive underwriting, customer and agency growth outcomes.

Skills

Analytical thinking

Critical thinking

Customer service

Stakeholder management

Underwriting analysis

Job description

Time Type: Full timeWorker Type: Employee

Agency Development Associate

• Location: Parramatta or Melbourne
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

Join a growing team where you'll combine commercial underwriting expertise with agent onboarding, coaching and operational support. You'll help new Elders Insurance Agents establish successful businesses while contributing to underwriting outcomes and continuous improvement across the network.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You’ll support the growth of the Elders Insurance Agency Network through multi-line underwriting, agent development and operational improvement.

• Underwrite new business, renewals and endorsements within delegated authority.
• Support and coach new Elders Insurance Agents through onboarding and ongoing development.
• Provide guidance on underwriting referrals, policy coverage and operational processes.
• Build strong relationships with agents, customers and internal stakeholders.
• Maintain accurate records, reporting and workflow tracking.
• Contribute to process improvements and operational projects.
• Support positive underwriting, customer and agency growth outcomes.

About You

You’re a proactive insurance professional who brings sound underwriting capability, initiative and a practical approach to supporting others.

• Experience in general insurance, underwriting, broking or agency operations.
• Commercial underwriting experience, ideally across Business Package and/or Farm products.
• Sound insurance knowledge and the ability to assess risk within delegated authority.
• Strong communication and stakeholder management skills.
• Initiative, resilience and the ability to work independently.
• Experience coaching, mentoring or supporting agents, brokers or team members.
• Exposure to process improvement, projects or operational change is highly regarded.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden***

Skills

Analytical Thinking, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Document Management, Insurance Underwriting, Intentional collaboration, Managing performance, Operations Management, Price Modelling, Process Improvements, Risk Management, Stakeholder Management, Underwriting AnalysisApplication Close Date: 21/10/2026 11:59 PM

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.