Risk and Quality Manager – WA

Australian Clinical Labs; Perth; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

14 weeks parental leave

Discounted health insurance

Training and development opportunities

Counselling support

Job summary

Australian Clinical Labs in Osborne Park, WA, is seeking a 12-month fixed-term, full-time Risk and Quality Manager to lead accreditation efforts and strengthen our quality systems across the WA pathology service.

The role focuses on maintaining NATA/ISO standards, leading internal audits, reporting KPIs, managing incidents and risk, and coordinating with senior staff and the CEO to ensure ongoing compliance and continuous improvement.

Qualifications

• Relevant degree in Science or equivalent.
• Minimum 2 years’ experience in a diagnostic pathology laboratory or equivalent.
• High level knowledge of relevant legislation and standards, including NATA and ISO standards, TGA requirements and Codes of Practice.
• Demonstrated experience in internal audit.
• Strong time management and organisational skills, with the ability to manage complex projects independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to build strong working relationships with a wide range of stakeholders.
• Experience in risk management systems, quality improvement, training, and project and change management is desirable.
• Postgraduate qualifications in Management or Quality Systems are desirable.
• Rights to work in Australia.

Responsibilities

• Lead NATA accreditation for the WA pathology service and ensure all laboratories meet relevant standards, including ISO 15189, ISO 17025, ISO 9001, ISO 31000, AS4308, NPAAC and ANZSBT requirements.
• Monitor accreditation outcomes and work with laboratory managers to complete actions on time.
• Establish and run regular state Quality Cluster meetings with senior laboratory scientific staff.
• Lead the development and implementation of the state internal audit program.
• Analyse and report state quality KPIs and trends across incidents, complaints and internal audit.
• Administer the incident management database and oversee investigations into incidents and complaints using root cause or other suitable methods.
• Escalate breaches, significant events and threats to the quality system to the WA CEO and National Risk and Quality Manager.
• Take part in risk identification and assessment, deliver risk treatment actions on time and maintain the risk register.
• Manage the document control system with the national document controller, including SOPs, methods manuals, policies and procedures.

Skills

Audit experience

Communication

Time management

Stakeholder management

Project management

Quality systems

Education

Degree in Science or equivalent

Postgraduate qualifications in Management or Quality Systems desirable

Rights to work in Australia

Job description

Risk and Quality Manager – WA
Osborne Park, WA | 12-month Fixed-term, Full time

About the role

We are seeking a 12-month Fixed-term, Full time, Risk and Quality Manager to join our team in Osborne Park, WA.

Key responsibilities

• Lead NATA accreditation for the WA pathology service and ensure all laboratories meet relevant standards, including ISO 15189, ISO 17025, ISO 9001, ISO 31000, AS4308, NPAAC and ANZSBT requirements.
• Monitor accreditation outcomes and work with laboratory managers to complete actions on time.
• Establish and run regular state Quality Cluster meetings with senior laboratory scientific staff.
• Lead the development and implementation of the state internal audit program.
• Analyse and report state quality KPIs and trends across incidents, complaints and internal audit.
• Administer the incident management database and oversee investigations into incidents and complaints using root cause or other suitable methods.
• Escalate breaches, significant events and threats to the quality system to the WA CEO and National Risk and Quality Manager.
• Take part in risk identification and assessment, deliver risk treatment actions on time and maintain the risk register.
• Manage the document control system with the national document controller, including SOPs, methods manuals, policies and procedures.

Skills and experience

• Relevant degree in Science or equivalent.
• Minimum 2 years’ experience in a diagnostic pathology laboratory or equivalent.
• High level knowledge of relevant legislation and standards, including NATA and ISO standards, TGA requirements and Codes of Practice.
• Demonstrated experience in internal audit.
• Strong time management and organisational skills, with the ability to manage complex projects independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to build strong working relationships with a wide range of stakeholders.
• Experience in risk management systems, quality improvement, training, and project and change management is desirable.
• Postgraduate qualifications in Management or Quality Systems are desirable.
• Rights to work in Australia.

Employee benefits

• 14 weeks paid parental leave*
• Access to hundreds of everyday savings including phone bills, fuel, groceries, fashion, restaurants and entertainment
• Expert guidance on healthy living, including money, work, mind, body and life
• Free and confidential support from qualified counsellors
• Discounted health insurance
• Training and development opportunities
• *Service conditions apply

Vaccination and probity requirements

As a healthcare provider, Clinical Labs requires all new employees to be vaccinated against preventable diseases. If successful, you will be asked for proof of immunisation. You may also be required to undergo probity checks as part of the recruitment process, including a police check and licence check.

Diversity and inclusion

Australian Clinical Labs is an equal opportunities employer. We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, people living with disability, and people from culturally diverse backgrounds. We’re happy to adjust our recruitment process to support accessibility needs. We are also committed to supporting veteran employment, and Australian Defence Force veterans and their spouses are encouraged to apply.

About us

Australian Clinical Labs (Clinical Labs) is committed to being the pathology provider of choice. Our business is growing rapidly and now has over 5,000 employees and a truly national reach. We have approximately 100 NATA accredited laboratories that perform close to 6 million episodes each year for doctors, specialists, patients, hospitals and corporate clients. Clinical Labs services almost 100 private and public hospitals and is the largest provider of pathology services to public hospitals in Australia.

We pride ourselves on our patient focus and medical excellence, empowering our people to help us improve and save patients’ lives. Our culture is agile and willing to change, and we always act with the highest respect and integrity.