Ripener

Fresh Produce Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Fresh Produce Group in Sydney Markets seeks an organised Ripener to join the 3PL team, coordinating Sydney ripening, ensuring orders are fulfilled on time and to spec.

You will monitor stock, support planning, and work with Logistics, Quality and Commercial teams to maintain DIFOTIS targets and strong customer relationships.

Qualifications

• Strong organisational and planning skills to manage stock availability and orders.
• Excellent attention to detail in inventory, order processing and documentation.
• Strong communication and customer service skills to build relationships.

Responsibilities

• Coordinate the Sydney ripening program, monitoring schedules, stock availability and customer demand to ensure orders are fulfilled accurately and on time.
• Monitor stock volumes, product quality, ripening status and customer requirements to support planning and decision-making.
• Manage stock on order, stock on hand and available inventory to maintain supply continuity.
• Ensure customer orders and documentation are managed accurately and updated promptly, communicating changes or issues to stakeholders.
• Coordinate day-to-day management of allocated customer programs, ensuring service delivery aligns with requirements and standards.
• Build and maintain strong customer relationships through clear, proactive communication.
• Collaborate with Logistics, Quality and Commercial teams to coordinate supply requirements and achieve targets including Delivered In Full, On Time, In Specification (DIFOTIS).
• Identify and resolve operational challenges and supply issues to drive continuous improvement.

Skills

Organisational skills

Planning

Stock management

Customer service

Communication

Tools

Microsoft Office

Inventory software

Job description

About us

Fresh Produce Group has a range of businesses, including Smart Berries, Treviso, Tumut Grove and Fruitico Farms. Collectively, we are one of Australia's largest and most innovative produce companies with farms and distribution centres across Australia. We pride ourselves on supplying high quality produce to our Australian and international customers. We thrive on promoting a passionate work culture and reward employees with development opportunities and competitive remuneration. With offices on the east and west coast of Australia, we employ over 600 people and distribute more than 40 produce varieties. You've almost certainly eaten something grown on one of our farms! To find out more about us visit: www.fpg.com.au

About the role

We are seeking an organised Ripener to join our Third-Party Logistics (3PL) team in our Sydney office located at Sydney Markets. As the key point of contact for our 3PL ripening services, this role’s primary focus is to coordinate and manage the Sydney ripening services, ensuring stock is ripened to the required specifications, customer orders are fulfilled within agreed timeframes, and service delivery consistently meets customer expectations. This role will also be responsible for:

• Coordinating the Sydney ripening program, monitoring ripening schedules, stock availability and customer demand to ensure orders are fulfilled accurately and on time.
• Monitor stock volumes, product quality, ripening status and customer requirements to support effective planning and decision-making.
• Manage stock on order, stock on hand and available inventory to maintain supply continuity and minimise stock shortages and excess inventory.
• Ensure customer orders and associated documentation are managed accurately and updated promptly, communicating any changes or potential supply issues to relevant stakeholders.
• Coordinate the day-to-day management of allocated customer programs, ensuring service delivery aligns with customer requirements, agreed schedules and company standards.
• Build and maintain strong customer relationships through clear, proactive and timely communication, upholding the Company’s reputation as a reliable, fair and ethical service provider.
• Collaborate with the Logistics, Quality and Commercial teams to coordinate supply requirements, minimise additional costs and achieve customer service targets, including DIFOTIS (Delivered In Full, On Time, In Specification).
• Identify and resolve operational challenges and supply issues, contributing to continuous improvement and consistently high levels of customer satisfaction.

About you

We are seeking an experienced candidate who thrives in a fast-paced environment, is able to manage multiple priorities and is ready to contribute to a high-performing team! With a strong focus on planning, accuracy and customer service, you take ownership of your responsibilities and work collaboratively to achieve positive outcomes for the business. To be successful in this role you will have:

• Strong organisational and planning skills, with the ability to manage stock availability, customer orders and competing priorities effectively.
• Excellent attention to detail and accuracy when managing inventory, order processing and operational documentation.
• Strong communication and customer service skills, with the ability to build and maintain effective working relationships.
• The ability to identify potential supply issues, make informed decisions and implement practical solutions in a timely manner.
• A collaborative approach, with the ability to work effectively across Logistics, Quality and Commercial teams.
• Proficiency in Microsoft Office and the ability to use computer systems to manage orders, stock information and reporting.
• A commitment to workplace safety, product quality, customer satisfaction and continuous improvement.