On-Site Ride Ops Lead (Assistant Manager)

Tasmania; Queensland; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Employee Assistance Program

50% off on-site food

Anniversary voucher

Job summary

Aussie World is seeking an Assistant Ride Operations Manager to lead a large frontline team on the Sunshine Coast. You will be the visible on-site leader during shifts, support the Ride Operations Manager, and ensure safe, efficient operations with a focus on guest experiences.

You will collaborate with ride operators and safety teams, handle escalations, and contribute to a strong safety culture while assisting with rostering and event operations.

Qualifications

• Experience leading large frontline teams including supervisors and casual staff.
• Background in theme parks, attractions, hospitality, events, or entertainment venues.
• Experience delivering exceptional guest experiences in high-volume environments.
• Exposure to rostering, deployment and labour optimisation.
• Experience handling guest complaints and escalations; incident response.
• WHS, risk management and compliance experience in public-facing environments.

Responsibilities

• Lead and coach a large frontline team, including supervisors and casual staff.
• Act as senior on-site manager during allocated shifts.
• Support day-to-day theme park operations with safety and guest experience in mind.
• Plan, coordinate and communicate operational information during events.
• Assist with safety checks, incidents reporting and risk assessments.

Skills

People leadership

On-floor presence

Communication

Problem solving

Conflict resolution

Workforce management

Rostering systems

MS Office

Education

Tertiary qualifications in Hospitality Management, Tourism, Business, Events, Management

Certificate IV in Workplace Health and Safety

Advanced First Aid & CPR

Tools

None

Job description

Aussie World is seeking an Assistant Ride Operations Manager to lead a large frontline team on the Sunshine Coast. You will be the visible on-site leader during shifts, support the Ride Operations Manager, and ensure safe, efficient operations with a focus on guest experiences.

You will collaborate with ride operators and safety teams, handle escalations, and contribute to a strong safety culture while assisting with rostering and event operations.