Revenue Services Officer

Alfred Health; Melbourne; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Flexible health insurance

Onsite parking

Fitness facilities

Childcare services

Descripción de la vacante

Bayside Health, operating within the Alfred Health network in Melbourne, is seeking a Revenue Services Officer to manage patient billing and drive private and compensable revenue. The role focuses on education across clinical and non-clinical staff and improving billing efficiency.

Reporting to the Revenue Services Supervisor, you will help ensure accurate accounts, optimize recovery, and contribute to departmental KPIs.

Formación

• Experience in customer service or administration within a complex health service
• Experience delivering revenue services within a large organisation
• Ability to manipulate data and perform statistical analysis on large datasets
• Excellent organisational skills and ability to meet competing deadlines
• Strong communication skills and ability to build relationships with diverse groups
• Knowledge of Medicare, Private health insurance and other funder requirements

Responsabilidades

• Raise all patient accounts and support private and compensable revenue growth
• Educate clinical and non-clinical staff on billing issues to maximise revenue
• Align working hours with the Revenue team and stakeholders
• Manage billing and recovery processes to achieve KPI targets

Conocimientos

Customer service

Revenue services

Data analysis

Organisation

Interpersonal skills

Medicare knowledge

Herramientas

iPM

Cerner

Pathnet

PBRC

MS Word

MS Excel

Outlook

Descripción del empleo

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent full-time position (1.0 EFT / 80 hours per fortnight) with a hybrid working arrangement and monthly ADO
• Salary packaging available + Superannuation
• Managers and Administrative Workers Grade 2 Level 1 (HS2)
• Great Staff Benefits! 5 Weeks Annual Leave
• Located at The Alfred

Department

The Financial Services Department provides a wide range of financial and related services to all areas of Bayside Health (Alfred). Financial Services include financial accounting and compliance, finance business partnering (including management accounting), financial analysis, decision support and transactional services (including Accounts Payable, Accounts Receivable, Patient Liaison and Revenue Services (Billing). The department also acts as an expert trusted advisor by understanding the broader internal and external environment and providing leadership to Bayside Health (Alfred) as well as the broader Health Sector.

The Role

Reporting to the Revenue Services Supervisor, the Revenue Service Officer is responsible for raising all patient accounts and assists in growing the private practice profile at Alfred Health with a focus on private and compensable patients. The role will also be responsible for educating both clinical and non-clinical staff on billing issues in order to achieve maximum benefit for Bayside Health (Alfred).

The current working hours will align across the Revenue team and operate between the main hours of 8.00am to 4.30pm to align with the operating hours of our main stakeholders.

The Revenue Services Officer will ensure the effective and efficient management of services to support the delivery of Bayside Health’s (Alfred) activities and objectives including developing and implementing effective strategies to support revenue growth and maximise debtor recovery for Alfred Health. Culture is very important at Bayside Health (Alfred) and in the Financial Services department, this position is responsible for creating a positive workplace environment and culture within which revenue services staff can flourish, innovate, develop and contribute to the financial sustainability of Bayside Health (Alfred).

The Revenue Services Officer will work collaboratively with other managers, including Senior Manager Revenue Services and the Director of Finance to ensure the success of private and compensable revenue strategies through streamlined and efficient billing and recovery practices. The Revenue Services Officer will ensure that Key Performance Indicators are met or exceeded and undertake efficient, accurate and timely billing and/or customer service functions.

Skills and Experience Required

• Demonstrated experience in customer service or administration within a complex health service in the operation and management transactional services, particularly in a heavily regulated environment
• Demonstrated experience and expertise in the delivery of revenue services within a complex organisation
• Experience in data manipulation and statistical analysis of large, complex datasets
• Excellent organisational skills and the ability to meet competing deadlines
• Ability to analyse and problem solve when interpreting data
• High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
• Knowledge of Medicare, Private health insurance and other funder requirements and processes
• An ability to deliver a responsive and efficient service that is flexible to the needs of key stakeholders
• Demonstrated ability to work accurately and effectively in a team environment
• Good computer and data base skills and knowledge of Health and office based software packages. (iPM, Cerner, Pathnet, PBRC, MS Word, MS Excel and Outlook email)
• Ability to assist the team to meet performance indicators and take responsibility for completing individual work tasks. Demonstrated ability to establish and maintain productive working relationships within and beyond organisational boundaries
• Demonstrated commitment to a high level of customer service

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car and bike parking opportunities, deducted pre-tax!
• Fantastic onsite fitness facilities at The Alfred through ProSporthealth and fitness
• Childcare services at The Alfred managed by KU Children’s Services

Any queries, please contact Dina Pitsas, Revenue Services Manager on [e-mail]

Applications closing at 11:00pm AEDT Tuesday, 24 November 2026.

Bayside Health (Alfred) is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Website: www.alfredhealth.org.au