Administration Officer

Alfred Health; Melbourne; On-site; AUD 50,000 - 66,000; Part time

Benefits offered by this job

Salary packaging & novated leasing

Onsite car & bike parking

Fitness Passport membership

ProSport memberships

Childcare services

Job summary

Bayside Health is seeking an Administration Officer to support the Outpatient Program at The Alfred. The role requires handling reception, patient enquiries, scheduling, referrals, and data entry with a focus on timely and professional service.

This is a part-time, permanent role with 32 hours per fortnight and duties across clinics. Join a frontline team aligned with Bayside Health’s commitment to accessible care and customer outcomes.

Qualifications

• Administration officer with reception/clerical duties experience.
• Experience handling patient enquiries with professionalism.
• Comfort with data entry and appointment scheduling tasks.

Responsibilities

• Perform reception and clerical tasks to support day-to-day clinic operations.
• Manage electronic appointment scheduling and referrals.
• Provide telephone support and data entry with accuracy.

Skills

Reception duties

Data entry

Customer service

Tools

Electronic scheduling systems

Referral management systems

Job description

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Part Time (32 hours per fortnight) Work days Monday & Friday
• Managers and Administrative Worker Grade 1 Level 1 (HS1) + superannuation
• Located at The Alfred
• Great staff benefits!

The Department

The Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers emergency and pediatric clinical services across Alfred Health and several other clinical support services. The EVO Program is responsible for several additional services that support clinical care delivery. These include the GP Liaison Service, Health Information Service, Virtual Services (such as the Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit, and the Operations Support Unit. The Outpatient Program delivers several non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison, and Specialist Clinic referrals and enquiries. The most significant component is the Specialist Consulting Clinics, which provide scheduled medical, nursing, and allied health services to non-admitted patients at all three campuses. These services include pre- and post-hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in conjunction with diagnostic services such as pathology and imaging. Patients are referred to outpatient services by various providers, including general practitioners.

The Role

This position reports to the Administration Team Leader of the Referral-In Team. As part of the administration team for the Outpatient Program, the administration officer will effectively and efficiently perform various administrative, reception and clerical tasks to support and assist the day-to-day function of the clinics and health service. The role is to ensure that the service provides the best customer outcomes and meets internal and external reporting requirements, including government requirements. The administration officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport(pre-tax memberships)
• Childcare services at The Alfred managed by KU Children's Services

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.