Revenue Governance Lead & Ar Specialist

Rauland Australia And New Zealand; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra annual leave

Leadership development programs

LinkedIn Learning

Perkbox discounts

Job summary

Domain is seeking an experienced Accounts Receivable professional to manage the collection/credit escalation process, acting as the primary contact for disputes and liaising with internal and external customers. The role supports the National Credit Manager with reporting, projects, and process improvements.

You will maintain strong stakeholder relationships, recover aged debt, and ensure compliance with credit policies while contributing to improvements across products and system migrations.

Qualifications

• 5+ years in high performing AR teams
• Significant experience in Collections (including legal)
• Working knowledge of Mercantile Agents principles
• Tertiary qualification in Finance or related business discipline
• Experience with business process outsourcing (BPO)

Responsibilities

• Liaise with internal and external customers to resolve disputes and recover aged debt.
• Maintain relationships with stakeholders to meet financial objectives.
• Act as first escalation point to resolve disputes protecting revenue and customer relations.
• Provide high level of customer service while adhering to AR processes.
• Gather and review account information and escalate unresolved disputes for resolution recommendations.
• Minimize bad debt write-offs from subscriptions and billing systems.
• Ensure compliance with all credit policies and procedures.
• Assist with roll out of new products and system migrations.
• Coordinate tracking of customer payments and respond to payment queries.
• Review accounts at referral stage to Mercantile Agent.
• Coordinate between customers and Mercantile Agent for dispute resolution and payment arrangements.
• Monitor accounts via Credit Reporting bureau for high-risk flags.
• Prepare monthly reporting on disputes, write-offs, and debtors analytics.
• Identify and develop process improvements to maximise efficiency and customer experience.
• Maintain all process documentation and communicate changes to stakeholders.
• Perform other duties as required by AR Manager.

Skills

AR collections

Customer service

Problem solving

Reporting & analytics

Mercantile Agents principles

Education

Finance-related degree

Tools

Zuora

Salesforce

Job description

The purpose of this role is to manage the collection/credit escalation process including liaising with internal/external customers as the key point of contact to resolve disputes whilst maintaining a high level of customer centricity. Also provide support to the National Credit Manager with reporting, projects and process improvement initiatives.

Responsibilities

• Liaising with internal and external customers to resolve disputes and recover aged debt for Domain and its entities.
• Maintain an effective relationship with key stakeholders ensuring financial objectives of Domain are being met.
• Act as the first escalation point to resolve disputes from internal/external customers in a manner that protects the organisation’s financial interests and maintain positive customer relations.
• Provide a high level of customer service while adhering to AR processes.
• Gather and review account information and escalate unresolved disputes from internal/external customers to provide resolution recommendations to the manager.
• Minimize bad debt write off emanating from subscription and sundry debtor billing systems by having sound collections skills.
• Ensure the compliance of all credit policies and procedures are adhered to ensure protection of revenue.
• Assist with the roll out of new products and system migrations where appropriate.
• Coordinate tracking of customer payments originating from payment queries.
• Review accounts at referral stage of collection process to external Mercantile Agent.
• Liaise between customers and Mercantile Agent on dispute resolution and negotiation of payment arrangements to minimise overdue debt and avoid bad debt write-off
• Account monitoring through our Credit Reporting bureau to examine any accounts flagged as high risk
• Prepare monthly reporting on account disputes, bad debt write-offs, legal/collection performance, month end debtors and analytics on key metric performance trends including commentary.
• Identify and develop process improvements to maximise efficiencies, improved customer experience (both internal and external) whilst mitigating risk
• Maintain all process documentation ensuring any changes are communicated to key stakeholders
• Any other duties requested by the AR Manager from time to time

About You

• As the successful applicant, you will possess 5+ years’ experience in high performing AR teams. You will also possess:
• Significant experience in Collections (including legal) - 5+ years
• Working knowledge of Mercantile Agents principles
• Demonstrated customer service skills
• Working knowledge of Australian business structures
• Effective problem solver and decision maker
• Reporting and analysis Zuora/Salesforce Knowledge (not necessary but desired)
• Tertiary qualification in Finance or a related business discipline
• Previous experience with a business process outsourcing

What’sin it for you

Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attractsthebest and brightest across a broad range of disciplines.We offer you generous compensation and performance-based incentives. As well as having an outstanding working environment, other perks include extra days of annual leave, leadership development programs, LinkedIn Learning, Perkbox discounts and much more!

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providingan equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing