Accounts Receivable Analyst

Domain Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Extra days of annual leave

Leadership development programs

LinkedIn Learning

Perkbox discounts

much more!

Job summary

Domain Group is seeking an experienced Accounts Receivable professional to lead and optimize dispute resolution, collections, and revenue protection across the Domain entities in Australia. The role emphasizes stakeholder engagement, high service levels, and adherence to AR policies.

You will drive process improvements, monitor high-risk accounts, and collaborate on system migrations and product rollouts, ensuring accurate reporting and strong financial outcomes.

Qualifications

• 5+ years in high-performing AR teams.
• Significant collections (incl. legal) experience, 5+ years.
• Knowledge of Mercantile Agents principles.
• Strong customer service skills.
• Experience with Australian business structures.

Responsibilities

• Resolve disputes and recover aged debt for Domain and entities.
• Maintain relationships with stakeholders to meet financial objectives.
• Escalate and resolve disputes while protecting revenue.
• Provide high level customer service adhering to AR processes.
• Review accounts and provide resolution recommendations to the manager.
• Minimise bad debt write-offs through sound collections skills.
• Ensure compliance with credit policies and protect revenue.
• Assist with product rollouts and system migrations.
• Coordinate tracking of customer payments from queries.
• Review accounts at referral stage to Mercantile Agent.
• Liaise with customers and Mercantile Agent on payment arrangements.
• Monitor accounts flagged as high risk via Credit Reporting bureau.
• Prepare monthly reporting on disputes, write-offs, and analytics.
• Identify process improvements to maximise efficiency and reduce risk.

Skills

Debt collection

Dispute resolution

Stakeholder management

Customer service

Education

Finance or business degree

Mercantile Agents knowledge

Tools

Zuora

Salesforce

Job description

Responsibilities

• Liaising with internal and external customers to resolve disputes and recover aged debt for Domain and its entities.
• Maintain an effective relationship with key stakeholders ensuring financial objectives of Domain are being met.
• Act as the first escalation point to resolve disputes from internal/external customers in a manner that protects the organisation's financial interests and maintain positive customer relations.
• Provide a high level of customer service while adhering to AR processes.
• Gather and review account information and elevate unresolved disputes from internal/external customers to provide resolution recommendations to the manager.
• Minimize bad debt write off emanating from subscription and sundry debtor billing systems by having sound collections skills.
• Ensure the compliance of all credit policies and procedures are adhered to ensure protection of revenue.
• Assist with the roll out of new products and system migrations where appropriate.
• Coordinate tracking of customer payments originating from payment queries.
• Review accounts at referral stage of collection process to external Mercantile Agent.
• Liaise between customers and Mercantile Agent on dispute resolution and negotiation of payment arrangements to minimise overdue debt and avoid bad debt write-off
• Account monitoring through our Credit Reporting bureau to elevate any accounts flagged as high risk
• Prepare monthly reporting on account disputes, bad debt write-offs, legal/collection performance, month end debtors and analytics on key metric performance trends including commentary.
• Identify and develop process improvements to maximise efficiencies, improved customer experience (both internal and external) whilst mitigating risk
• Maintain all process documentation ensuring any changes are communicated to key stakeholders
• Any other duties requested by the AR Manager from time to time

About You

• As the successful applicant, you will possess 5+ years' experience in high performing AR teams. You will also possess:
• Significant experience in Collections (including legal) - 5+ years
• Working knowledge of Mercantile Agents principles
• Demonstrated customer service skills
• Working knowledge of Australian business structures
• Effective problem solver and decision maker
• Reporting and analysis Zuora/Salesforce Knowledge (not necessary but desired)
• Tertiary qualification in Finance or a related business discipline
• Previous experience with a business process outsourcing

What's in it for you

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. We offer you generous compensation and performance-based incentives. As well as having an outstanding working environment, other perks include

• extra days of annual leave
• leadership development programs
• LinkedIn Learning
• Perkbox discounts
• much more!

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at ***@domain.com.au or leave a message on 1300 858 *** and we will get back