Returns Administrator

Wynstan; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Career progression opportunities

Friendly and supportive team

Staff discounts on Wynstan products

Job summary

Wynstan is seeking a detail-oriented Returns Administrator to join the Installation and Despatch team in Australia. You will manage returns, keep precise records, and support installer van stock requests to keep operations running smoothly.

Key duties include maintaining return documentation, coordinating with Despatch and Ordering, and producing reports. Strong organisation, accuracy, and communication are essential in this role.

Qualifications

• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Effective written and verbal communication skills.
• Sound computer literacy and data entry skills.
• Experience with inventory, warehouse or order management systems.
• Proactive problem-solver who can prioritise tasks and meet deadlines.

Responsibilities

• Maintain accurate return records, databases and documentation.
• Coordinate returned products with Despatch and Ordering teams.
• Prepare and manage installer van stock requests and dispatch orders.
• Monitor outstanding returns, stock usage and discrepancies.
• Prepare reports and follow up on overdue returns.
• Liaise with installers and internal teams to resolve issues.

Skills

Organisational skills

Attention to detail

Communication skills

Data entry

Time management

Problem-solving

Tools

Inventory software

Warehouse management systems

Order management systems

Job description

Hello, I'm Wynstan with a 'Y'!

For over 58 years, Wynstan has been one of Australia's leading manufacturers, suppliers and installers of Blinds, Doors, Shutters and Awnings. With showrooms across NSW and Victoria, we continue to grow through our commitment to quality products and exceptional customer service.

We're looking for a detail-oriented Returns Administrator to support our Installation and Despatch team. If you're organised, accurate and enjoy keeping things running smoothly, this role could be for you.

About the Role

You'll play an important part in managing returns, maintaining accurate records and supporting installer van stock requests to keep operations running efficiently.

Key Responsibilities

Maintain accurate return records, databases and documentation.

Coordinate returned products with Despatch and Ordering teams.

Prepare and manage installer van stock requests and dispatch orders.

Monitor outstanding returns, stock usage and discrepancies.

Prepare reports and follow up on overdue returns.

Liaise with installers and internal teams to resolve issues.

Provide administrative and operational support to the Returns Team and Installation Department.

About You

Strong organisational and time management skills.

High attention to detail and accuracy.

Effective written and verbal communication skills.

Sound computer literacy and data entry skills.

Experience with inventory, warehouse or order management systems.

A proactive problem-solver who can prioritise tasks, meet deadlines and work independently or collaboratively.

If you're ready to contribute to efficient returns and stock management, we'd like to hear from you.

Why join Wynstan?

• Comprehensive training and ongoing support
• Career progression opportunities across a growing business
• Friendly and supportive team environment
• Staff discounts on Wynstan products

At Wynstan, we pride ourselves on delivering quality products and exceptional service. You’ll be joining a supportive team where your customer service skills and sales expertise will make a real impact.

If you enjoy working with people, creating positive experiences, and being part of a successful team, we’d love to hear from you!