Return-to-Work Coordinator - Injury Recovery & Enablement

ISS Facility Services Australia and New Zealand

Sydney, Sunshine Coast Regional

On-site

AUD 70,000 - 90,000

Full time

5 days ago

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Job summary

ISS Facility Services Australia and New Zealand is seeking a Return to Work specialist to support safe, timely and sustainable recovery-at-work outcomes for injured employees. The role connects employees, operational leaders, Injury Assist, medical providers and insurers to translate capacity into practical RTW plans, suitable duties and workplace adjustments.

We have positions available in Sydney and the North Coast of NSW, with travel across focus areas.

Qualifications

Relevant RTW Coordinator training or accreditation.
Knowledge around NSW workers compensation and privacy obligations.
Strong case coordination.
Strong stakeholder management capability.
Sound judgement.
Proven organisational and reporting skills.

Responsibilities

Coordinate injury management and recovery-at-work activities from initial notification through to sustainable return to work.
Develop, implement and review RTW plans aligned with certified capacity, workplace requirements and recovery goals.
Maintain regular, respectful communication with injured employees and address barriers to recovery.
Coach managers on suitable duties, workplace adjustments, communication and injury-management obligations.
Coordinate stakeholder actions while clearly distinguishing the responsibilities of the worker, manager, RTW Coordinator and insurer.
Maintain confidential, accurate and auditable records and ensure legislative, contractual and organisational compliance.
Monitor KPIs, claim trends, provider performance and recurring barriers to identify improvement opportunities.
Support audits, governance reporting, injury prevention and manager capability-building initiatives.