Return to Work Coordinator

Australian Retirement Trust; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

14% superannuation

Training & development

Hybrid work model

Office facilities & wellbeing spaces

Job summary

Australian Retirement Trust is seeking a Return to Work Coordinator in Brisbane/Melbourne to support injury management and return-to-work processes. You will maintain records, coordinate appointments and communications, and help implement improvements across the Injury Management function.

You will work with Injury Management and Return to Work Specialists, insurers, providers and employees, reporting to the Manager - Employee Relations and Safety Operations.

Qualifications

• Experience in an administrative role with systems development and maintenance.
• Experience in Return to Work, Injury Management, Workers' Compensation, HR or WHS desirable.
• Ability to deal sensitively with confidential information.
• Intermediate to advanced Microsoft Suite skills.
• Strong planning and organisational skills with the ability to manage competing priorities and timeframes.
• Demonstrated high levels of attention to detail and accuracy.
• Exposure to payroll processes related to injury management and return to work activities.

Responsibilities

• Establish and maintain new injury management and return to work files with accurate documentation.
• Maintain case files, medical certificates, correspondence and rehabilitation reports.
• Coordinate injury management administration activities across the lifecycle of injury cases.
• Conduct welfare checks and follow-up communications with employees and stakeholders.
• Assist with case transitions and file prep for system upgrades and improvements.
• Maintain data records, spreadsheets and tracking for reporting and operations.
• Provide administrative support during peak periods and leave coverage.
• Participate in process improvement initiatives for workplace safety and injury management.

Skills

Administrative experience

Microsoft Office

Planning & organisation

Attention to detail

Confidential information handling

Interpersonal skills

Problem solving

Tools

Microsoft Excel

Job description

Australian Retirement Trust – Brisbane QLD

Take hold of a monster opportunity and join Australian Retirement Trust as our Return to Work Coordinator. You'll play an important role in supporting workplace safety and wellbeing, coordinating essential WHS activities and helping deliver a safe and supportive experience for our people

As a Return to Work Coordinator, you'll play an important role in supporting positive recovery and return to work outcomes for our people at Australian Retirement Trust.

This role provides administrative, coordination and operational support to the Injury Management team to support the effective management of workplace and non-workplace injury and illness cases. The role is responsible for maintaining injury management records, coordinating appointments and stakeholder communications, supporting return to work processes, managing documentation and systems, and contributing to continuous improvement initiatives across the Injury Management function.

You will work closely with Injury Management and Return to Work Specialists, Team Leaders, insurers, rehabilitation providers and employees to facilitate positive return to work outcomes and ensure accurate, timely and compliant injury management administration. The Return to Work Coordinator reports to the Manager - Employee Relations and Safety Operations.

This role is available through to 30 June 2027 and is based in Brisbane or Melbourne.

Responsibilities
Day to day, you'll:

• Establish and maintain new injury management and return to work files and ensure all documentation is recorded accurately and stored in accordance with organisational requirements.
• Manage ongoing file maintenance, including case documentation, medical certificates, correspondence, rehabilitation reports and case notes.
• Coordinate injury management administration activities and provide support throughout the lifecycle of workplace and non-workplace injury and illness cases.
• Conduct welfare check activities and follow-up communications with employees, leaders and other stakeholders as directed.
• Assist with injury management case transitions and file preparation associated with system upgrades and business improvement initiatives.
• Maintain accurate data records, spreadsheets and tracking systems to support injury management reporting and operational requirements.
• Provide administrative support to the Injury Management team during periods of increased workload and planned leave coverage.
• Participate in process improvement initiatives and other administrative projects supporting workplace safety and injury management.

Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• Demonstrated experience within an administrative role, with skills in developing, implementing and maintaining appropriate administrative systems.
• Experience within Return to Work, Injury Management, Workers' Compensation, Human Resources or Workplace Health and Safety highly desirable.
• Ability to deal sensitively with confidential information.
• Intermediate to advanced skills in Microsoft Suite.
• Self-motivated with strong planning and organisational skills and the ability to manage competing priorities and work within established timeframes.
• Demonstrated high levels of attention to detail and accuracy.
• Exposure to or interest in payroll processes associated with injury management and return to work activities.

About us
Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust. Applications close 3 November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people. By applying, you agree to the use of these technologies as part of the recruitment process.

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