Return-to-Work Claims Advisor (Hybrid)

Eml Group; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

RewardsHub discounts

Learning and development opportunities

Employee Assistance Program

Parental leave

Job summary

EML is seeking a dedicated Claims Advisor to join our Sydney team, delivering support to injured workers and employers through the claims process. This full-time role includes a mix of inbound and outbound calls, case management, and documentation to ensure timely access to services and successful return-to-work outcomes.

Based in Sydney with work-from-home flexibility after month three, this position offers a supportive environment, development opportunities, and robust employee benefits as

Qualifications

• Demonstrate high empathy and passion for great customer service.
• Strong listening and communication skills with a solution-focused mindset.
• Comfortable with working across multiple systems and adapting to change.
• Detail-oriented with a drive to learn and grow within the business.

Responsibilities

• Assist workers and employers with the claim process and documentation.
• Proactively manage cases to achieve early sustainable return to work.
• Handle inbound/outbound calls and external stakeholder inquiries.
• Maintain accurate records and adhere to policies.

Skills

Empathy

Customer service

Communication

Multi-system

Tools

Microsoft Office Suite

Job description

EML is seeking a dedicated Claims Advisor to join our Sydney team, delivering support to injured workers and employers through the claims process. This full-time role includes a mix of inbound and outbound calls, case management, and documentation to ensure timely access to services and successful return-to-work outcomes.

Based in Sydney with work-from-home flexibility after month three, this position offers a supportive environment, development opportunities, and robust employee benefits as