Retirement Living Village Manager - Jemalong

Catholic Healthcare Limited; Forbes; Presencial; AUD 17 000 - 20 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Not-for-profit tax benefits

Discounted gym membership

Paid parental leave

Long service leave

Inclusive, values-based workplace

Resumo da oferta

Catholic Healthcare Limited is seeking an experienced Village Manager to lead Jemalong Retirement Living Village in Forbes. You’ll oversee operations, resident relationships, financial performance, sales and occupancy, ensuring the village is safe, welcoming and compliant with NSW laws.

This hands-on leader will manage a small team, coordinate budgets and vendor contracts, and drive strategies to improve occupancy and resident satisfaction while upholding our mission to support older Australians

Qualificações

• Experience in retirement living or customer-focused environments.
• Knowledge of the NSW Retirement Villages Act 1999.
• Financial, reporting and people leadership skills.
• Excellent communication and stakeholder management.
• Ability to manage budgets and contracts.

Responsabilidades

• Manage daily village operations, compliance, safety and presentation
• Build resident relationships and support Resident and Social Committees
• Resolve feedback, complaints and operational issues promptly
• Lead and develop the Administration and Maintenance Coordinators
• Manage budgets, reporting, audited accounts and contractors
• Support sales, tours, contracts, settlements and new resident orientation
• Coordinate refurbishments, asset planning and preventative maintenance
• Contribute to plans that improve occupancy, resident satisfaction and performance

Conhecimentos

People leadership

Financial reporting

Stakeholder management

Communication skills

Sales & occupancy support

Autonomous work

Microsoft Office

Customer service

Home Care knowledge

Descrição da oferta de emprego

• Lead the day-to-day operations of our Jemalong Retirement village
• Support residents to live independently, with dignity and choice
• Permanent part time role – 2 days per week – ideally Monday & Thursday or 3 school hour days
• Not-for-profit employer – up to $18,550 tax free!

At Catholic Healthcare, we’ve been caring for older Australians for 30 years and now have more than 6000 employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking an experienced, community-focused Village Manager to lead our 20-unit Jemalong Retirement Living Village, with seven more units planned.

You will oversee operations, resident relationships, financial performance, sales and occupancy, ensuring the village is safe, welcoming and compliant with the NSW Retirement Villages Act 1999.

This role suits a hands-on leader with commercial judgement, genuine care for older people and a commitment to building an inclusive community.

Day to day this role will see you:

• Manage daily village operations, compliance, safety and presentation
• Build strong resident relationships and support Resident and Social Committees
• Resolve feedback, complaints and operational issues promptly
• Lead and develop the Administration and Maintenance Coordinators
• Manage budgets, reporting, audited accounts and contractors
• Support sales, tours, contracts, settlements and new resident orientation
• Coordinate refurbishments, asset planning and preventative maintenance
• Contribute to plans that improve occupancy, resident satisfaction and performance

To be successful in this role you’ll need:

• Management experience in retirement living, hospitality or a customer-focused environment
• Knowledge of the NSW Retirement Villages Act 1999
• Strong financial, reporting and people leadership skills
• Excellent communication, negotiation and stakeholder management
• Experience supporting sales, occupancy and customer relationships
• Ability to work autonomously, prioritise and collaborate
• Strong Microsoft Office skills
• Home Care knowledge and experience supporting lifestyle and wellbeing activities will be highly regarded
• A genuine passion for supporting older people

What we can offer you:

• Not-for-profit tax benefits
• Discounted gym membership through Fitness Passport
• Paid parental leave
• Long service leave after five years
• An inclusive, values-based workplace

If you are an experienced leader passionate about connected communities and helping older people live independently with dignity and choice, we’d love to hear from you.

We review applications as we arrive, so apply early.

Apply now!