Retention Specialist

Novated Lease Australia Pty Ltd; North Sydney Council; Remote; AUD 120,000 - 210,000; Full time

Benefits offered by this job

Vehicle allowance

Staff rates for novated leases

Remote or hybrid work

Job summary

Novated Lease Australia is seeking a sales-focused professional to manage customers approaching lease end and guide them into new vehicles. You’ll work with an existing base, educate on options, and renew novated leases.

No cold calling, with warm retention opportunities generated internally, plus remote or hybrid work arrangements. Applicants should have at least 2 years in novated leasing and proven phone-based sales experience.

Qualifications

• Minimum 2 years' experience in novated leasing.
• Proven experience in a phone-based sales role.
• Strong understanding of the novated lease industry and the customer journey.
• Confident communicating with customers over the phone and email.
• Commercially minded with a genuine passion for sales.
• Excellent at building rapport and maintaining long-term customer relationships.
• Comfortable discussing numbers and explaining financial concepts clearly.
• Highly organised with strong follow-up and pipeline management skills.
• Motivated by targets, performance and earning potential.
• Customer-focused, while still being commercially driven.

Responsibilities

• Managing a portfolio of customers approaching the end of their novated lease
• Proactively contacting customers and starting conversations around their next vehicle
• Understanding customers' needs and helping them find the right vehicle and novated lease solution
• Building strong relationships and creating a seamless customer experience from one lease to the next
• Preparing and presenting competitive novated lease quotes, explaining lease structures, running costs, tax benefits and options
• Identifying opportunities to retain customers and maximise conversion
• Following up customers throughout the retention journey and keeping opportunities moving
• Working with Procurement, Support and Settlements to ensure a smooth experience
• Maintaining accurate CRM records and pipeline

Skills

Phone-based sales

Novated leasing

Customer relationships

Sales targets

Financial concepts

Communication skills

Organisational skills

Pipeline management

Negotiation

Job description

Novated Lease Australia – North Sydney NSW

This is a sales-focused role with a difference. Rather than working primarily with new customers, you'll manage customers coming to the end of their novated lease and help them transition into their next vehicle. You'll build relationships with existing customers, understand their changing needs, educate them on their options and ultimately help them renew their novated lease with us. There is no cold calling. You'll be working with an existing customer base and warm retention opportunities generated internally.

Key responsibilities

• Managing a portfolio of customers approaching the end of their novated lease
• Proactively contacting customers and starting conversations around their next vehicle
• Understanding customers' needs and helping them find the right vehicle and novated lease solution
• Building strong relationships and creating a seamless customer experience from one lease to the next
• Preparing and presenting competitive novated lease quotesClearly explaining lease structures, running costs, tax benefits and available options
• Identifying opportunities to retain customers and maximise conversion
• Following up customers throughout the retention journey and keeping opportunities moving
• Working closely with internal teams including Procurement, Support and Settlements to ensure a smooth customer experience
• Maintaining accurate CRM records and managing your pipeline effectively

About you

• Minimum 2 years' experience in novated leasing
• Proven experience in a phone-based sales role
• A strong understanding of the novated lease industry and the customer journey
• Confident communicating with customers over the phone and email
• Commercially minded with a genuine passion for sales
• Excellent at building rapport and maintaining long-term customer relationships
• Comfortable discussing numbers and explaining financial concepts clearly
• Highly organised with strong follow-up and pipeline management skills
• Motivated by targets, performance and earning potential
• Customer-focused, while still being commercially driven
• Competitive OTE of $170k+ with uncapped commissions
• A role focused on warm, existing customers, with no cold calling
• Industry-leading company culture
• Fully remote or hybrid work arrangements, you choose what works for you
• Vehicle Allowance and staff rates for novated leases
• Ongoing career and personal development opportunities

About us

Novated Lease Australia is a rapidly scaled novated lease provider in Australia. We have been disrupting the industry since 2022 with a focus on market-leading technology, competitive pricing on novated leases and a customer-first approach. At Novated Lease Australia, we're building a different kind of novated lease business. Technology, great pricing and an exceptional customer experience are at the centre of what we do.