Remote Retention & Renewal Specialist – Novated Leases

Novated Lease Australia Pty Ltd; North Sydney Council; Remote; AUD 120,000 - 210,000; Full time

Benefits offered by this job

Vehicle allowance

Staff rates for novated leases

Remote or hybrid work

Job summary

Novated Lease Australia is seeking a sales-focused professional to manage customers approaching lease end and guide them into new vehicles. You’ll work with an existing base, educate on options, and renew novated leases.

No cold calling, with warm retention opportunities generated internally, plus remote or hybrid work arrangements. Applicants should have at least 2 years in novated leasing and proven phone-based sales experience.

Qualifications

• Minimum 2 years' experience in novated leasing.
• Proven experience in a phone-based sales role.
• Strong understanding of the novated lease industry and the customer journey.
• Confident communicating with customers over the phone and email.
• Commercially minded with a genuine passion for sales.
• Excellent at building rapport and maintaining long-term customer relationships.
• Comfortable discussing numbers and explaining financial concepts clearly.
• Highly organised with strong follow-up and pipeline management skills.
• Motivated by targets, performance and earning potential.
• Customer-focused, while still being commercially driven.

Responsibilities

• Managing a portfolio of customers approaching the end of their novated lease
• Proactively contacting customers and starting conversations around their next vehicle
• Understanding customers' needs and helping them find the right vehicle and novated lease solution
• Building strong relationships and creating a seamless customer experience from one lease to the next
• Preparing and presenting competitive novated lease quotes, explaining lease structures, running costs, tax benefits and options
• Identifying opportunities to retain customers and maximise conversion
• Following up customers throughout the retention journey and keeping opportunities moving
• Working with Procurement, Support and Settlements to ensure a smooth experience
• Maintaining accurate CRM records and pipeline

Skills

Phone-based sales

Novated leasing

Customer relationships

Sales targets

Financial concepts

Communication skills

Organisational skills

Pipeline management

Negotiation

Job description

Novated Lease Australia is seeking a sales-focused professional to manage customers approaching lease end and guide them into new vehicles. You’ll work with an existing base, educate on options, and renew novated leases.

No cold calling, with warm retention opportunities generated internally, plus remote or hybrid work arrangements. Applicants should have at least 2 years in novated leasing and proven phone-based sales experience.