Retail Trade Assistant

Reece Group; Waverley; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Bonuses

Paid leave (annual, sick, parental)

Learning and development programs

Employee discounts across Reece units

Reece Boost benefits

Job summary

Reece Group is hiring for a Branch Staff role at our Waverley, NSW location. You will help plumbers and tradespeople access products for building and renovation projects and support branch operations.

No industry experience is required; we provide paid on-the-job training, online learning modules, and ongoing development. You’ll assist customers, prepare quotes, pick orders, stock control, and make deliveries with a company vehicle.

Qualifications

• Experience in customer service and helping people in person or over the phone.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Provide customer service and information about products.
• Accurately pick orders and maintain shop floor displays.
• Undertake stock control and packing tasks.
• Make deliveries to customers using a company vehicle.
• Continue on-the-job training and skill development.

Skills

Customer service

Phone support

Stock control

Delivery coordination

Forklift licence

Tools

POS systems

Job description

As part of the Branch Staff team at Waverley, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

No industry experience? No problem.

We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:

Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.

Access to self-paced online learning modules to help build your skills and confidence throughout your career.

Ongoing courses and opportunities to try something challenging and unlock a new skill.

Providing customer service and information about products.

Providing quotes both in person and over the phone.

Undertaking pick packing and stock control activities.

Maintaining a safe, organised, and welcoming branch environment.

Make deliveries to customers using a company vehicle.

Continue upskilling with tailored on the job training initiatives.

We’d love to hear from you

We're looking for people with career potential and a growth mindset.

Previous experience in customer service and enjoys helping people both in person and over the phone.

Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.

Tech‑savvy and adaptable to learn new systems.

Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.

Wants to develop their career - either locally, within our broader network or head office!

Our perks and benefits

Performance based bonuses.

Paid annual leave, sick leave, and parental leave.

Continuous learning and development programs to support your career goals.

Generous employee discounts across all Reece business units (Plumbing, Bathrooms, HVAC, Irrigation, Fire, and more).

Reece Boost - offering cashback and discounts on groceries, fuel, insurance, shopping, travel, and more.

What happens next?

After submitting your application, you’ll be invited to participate in a brief chat interview. Think of it as your first interview, but without the usual pressure. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes. It's best to complete it within 24 hours. Don’t worry about time constraints; you can take it at your own pace and even pause and return later. Once finished, you’ll receive a personality profile highlighting your strengths.

Please check your junk or spam folder if you don't see the invitation in your inbox.

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.