Retail Tech Consultant — Flexible Hours & Growth

Telstra Corporation; Tweed Heads; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

30% Telstra discount

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave up to 4 weeks

LinkedIn Learning access

Future Ready program

Flexible working hours

Performance rewards

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant for Tweed City. The role involves helping customers choose products and services, activating services, and troubleshooting basic issues.

You will contribute to customer satisfaction and store performance through effective communication. As a frontline expert, you’ll stay up-to-date with Telstra offerings, meet sales targets, and collaborate with the team to create a welcoming store experience.

Qualifications

• Strong communication skills with customers in person or over the phone.
• Track record of meeting or exceeding targets in a retail setting.
• Ability to troubleshoot basic product issues and activate services.
• Comfort with learning new gadgets and Telstra offerings.
• Positive attitude and ability to stay resilient in busy periods.

Responsibilities

• Assist customers with product selection and service activation.
• Provide frontline support and troubleshooting for basic issues.
• Contribute to store performance and customer satisfaction.
• Collaborate with team to maintain welcoming in-store environment.

Skills

Communication skills

Sales drive

Customer service

Team collaboration

Resilience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant for Tweed City. The role involves helping customers choose products and services, activating services, and troubleshooting basic issues.

You will contribute to customer satisfaction and store performance through effective communication. As a frontline expert, you’ll stay up-to-date with Telstra offerings, meet sales targets, and collaborate with the team to create a welcoming store experience.