Retail Tech Concierge – Elevate Customer Experience

Apple; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Apple Melbourne is seeking a Specialist to build brand loyalty and deliver a unique customer experience. You’ll ask questions to learn about customers’ needs and tailor recommendations to enrich their lives.

You’ll work full-time or part-time hours, demonstrate Apple values, support peers, stay up to date on products, and contribute to an inclusive store culture.

Role involves in a fast-paced retail environment with ownership opportunities and service excellence.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and public holidays in the retail store.
• Proficient in the local language, both written and spoken (sign language supported).

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and presenting products and services.
• Educate customers on relevant ways to buy products and ownership options.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and maintaining an inclusive store environment.
• Contribute to an inclusive environment by respecting differences and upholding Apple values.

Skills

Product knowledge

Customer service

Communication

Team collaboration

Job description

Apple Melbourne is seeking a Specialist to build brand loyalty and deliver a unique customer experience. You’ll ask questions to learn about customers’ needs and tailor recommendations to enrich their lives.

You’ll work full-time or part-time hours, demonstrate Apple values, support peers, stay up to date on products, and contribute to an inclusive store culture.

Role involves in a fast-paced retail environment with ownership opportunities and service excellence.